Experience

Vivo Living

• United States
• Real Estate
• 1 - 100 Employee

• Operations Manager

  • Sep 2020 - Present

  Vivo Living is a fast growing company that converts hotels into affordable housing. As an Operations Manager I work alongside with the property manager to lease-up the property maximizing occupancy, oversee site projects, manage a small maintenance staff and complete financial reporting and invoices for senior leadership and owners. Vivo Living is a fast growing company that converts hotels into affordable housing. As an Operations Manager I work alongside with the property manager to lease-up the property maximizing occupancy, oversee site projects, manage a small maintenance staff and complete financial reporting and invoices for senior leadership and owners.



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• Operations Manager

  • Jun 2019 - Sep 2020

  As an Operations Manager for Residence Inn by Marriott I was responsible for overseeing and developing operations and employees for Front Office, Housekeeping, and F&B. I also worked closely with the General Manager taking on tasks such as budget and revenue reporting, account payables, payroll, implementation of new processes and procedures to enhance the quality of service provided by Residence Inn. As an Operations Manager for Residence Inn by Marriott I was responsible for overseeing and developing operations and employees for Front Office, Housekeeping, and F&B. I also worked closely with the General Manager taking on tasks such as budget and revenue reporting, account payables, payroll, implementation of new processes and procedures to enhance the quality of service provided by Residence Inn.



Comptroller of Maryland

• United States
• Government Administration
• 200 - 300 Employee

• Tax Specialist

  • Sep 2018 - May 2019

  While serving the Maryland residents as a Tax Specialist at the Comptroller of Maryland I assisted tax payers on how to file tax for both personal and business accounts. This role also required a high level technical security due to contact with sensitive documents and information. While serving the Maryland residents as a Tax Specialist at the Comptroller of Maryland I assisted tax payers on how to file tax for both personal and business accounts. This role also required a high level technical security due to contact with sensitive documents and information.



Gaylord Hotels

• United States
• Hospitality
• 700 & Above Employee

• Group Housing & Billing Coordinator

  • May 2015 - Sep 2018

  As a Group Housing and Billing Coordinator at the Gaylord National Resort & Convention Center my responsibilities included managing multiple group events pre and post event, contract execution, client invoicing, and revenue reporting. In this role I was exposed to challenging contracts and clauses which positively impacted my attention to detail. Great communication skills were also required from this role as the Group Housing department aided the Events team in sharing information with all hotel departments about the upcoming events and provided key points to each of them to ensure a seamless execution. Show less

• Rooms Controller

  • Aug 2014 - May 2015

• Front Desk Agent

  • Oct 2013 - Aug 2014



Fairfield Inn & Suites by Marriott

• Hospitality
• 700 & Above Employee

• Sales Coordinator

  • Jul 2013 - Oct 2013

  As a Sales Coordinator I works closely with the General Manager and Sales Manager to promote and sell guest rooms and meeting facilities in order to build hotel occupancy and revenue. Primary focus is inside sales and includes coordinating meeting room details, incoming inquires, pro-active sales calls for new business, etc.

• Guest Service Agent

  • Jan 2013 - Jul 2013

  Responsible for greeting, making an modifying reservations, and delivering exceptional guest service while working in a fast paced environment.



Six Flags

• United States
• Entertainment Providers
• 700 & Above Employee

• Retail Supervisor

  • Jan 2009 - Nov 2012