Experience

Wisconsin Timber Rattlers

• United States
• Spectator Sports
• 1 - 100 Employee

• Assistant Director Of Food And Beverage

  • Mar 2015 - Present

  - Ensure the stadium and banquet facility provides food and beverage of an outstanding quality along with an appropriate selection and the proper amount at all times. - Oversee and coordinate with the group sales and banquet department on all pregame and in-game events. - Responsible for the look, feel, and cleanliness of all concession and banquet areas. - Ability to create menu items that provide customers with a varied selection that allows for a variety of meal options during game days and banquet events. - Hire, train, and supervise 70+ employees each year and responsible for the scheduling and overseeing all associated areas (Servers, Bartenders, Hawkers, Picnic Staff and Club Attendants.) - Control, update and manage inventory to limit product waste. - Responsible for POS system (Restaurant Manager.) - Ordering from various vendors throughout the area. - Helped with establishing and growing off-site catering.



Community First Champion Center Fox Cities

• United States
• Spectator Sports
• 1 - 100 Employee

• Operations Manager

  • Jun 2019 - Feb 2020

  - Works within the operations team that manages all venue communications and associated services - Directs coordination of activities to prepare for the day of the event - Oversees front-line managers/supervisors to ensure compliance - Coordinates and integrates all other operations within an event and any assigned sites and facilities - Participates in planning/strategic meetings - Oversees effective communications with event owners pre and post event - Oversees the administration and high level of detail required in the organization of events - Assists on-site at events and takes responsibility for the various aspects of managing personnel and production - Negotiate and produce contracts for relevant vendors building a good working relationship - Build a good overall knowledge and understanding of the events in the company portfolio, their operational aims and their revenue streams - Close liaison and communication with other departments within the events team including marketing and sales - To maintain high levels of customer service and professionalism in all areas of work - To ensure that all Health & Safety measurements are in place - Assist with daily operations to ensure quality control, expense management, security and, facility maintenance - Responsible for proper cash handling procedures - Assist sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics - Responsible for managing events, ensuring deadlines and budgets are adhered to - Oversee outlets throughout facility including placing orders, receiving, and inventory control - Hire, train, schedule and manage staff throughout facility



Hilton Appleton Paper Valley

• United States
• Hospitality
• 1 - 100 Employee

• Receiving Supervisor

  • Oct 2012 - Jan 2015

  • Completed “Yes I Can!” training • Continuously communicate with vendors and guests via phone to satisfy their needs • Successfully work independently as well as in a team environment • Mastered organizational techniques to become as efficient and effective as possible • Create welcoming environment for guests in a professional manner • Conduct weekly and monthly inventory on products • Work with vendors and delivery drivers to quickly and efficiently get products in proper locations



The Marq

• DePere, WI

• Catering Chef, Lead Server

  • Jun 2010 - Dec 2013

  • Promoted to Lead Server after one year of hire for superior customer service skills • Communicate goals and distribute tasks to others • Effectively resolve customer concerns and issues on a daily basis • Developed ability to multitask and stay organized in fast paced situations • Supervise staff of up to 25 employees • Created policies and procedures that are in effect and being used presently • Promoted to Lead Server after one year of hire for superior customer service skills • Communicate goals and distribute tasks to others • Effectively resolve customer concerns and issues on a daily basis • Developed ability to multitask and stay organized in fast paced situations • Supervise staff of up to 25 employees • Created policies and procedures that are in effect and being used presently



Knoxville Zoological Gardens

• Knoxville, Tennessee Area

• Elephant Handler

  • Jan 2010 - Jun 2010

  • Worked in elephant barn with 2 females and 1 male • Learned protected contact with male elephant • Communicate goals and distribute tasks to others • Talk to visitors about elephants • Developed ability to multitask and stay organized in fast paced situations • Worked in elephant barn with 2 females and 1 male • Learned protected contact with male elephant • Communicate goals and distribute tasks to others • Talk to visitors about elephants • Developed ability to multitask and stay organized in fast paced situations



Fox Valley Unified Soccer Club

• Appleton, WI

• Head Coach

  • Feb 2006 - Sep 2008

  • Organized and guided others through leadership and communication • Directed team building exercises to establish unity and trust • Made quick decisions and adapted to surroundings while at practices or games • Organized and guided others through leadership and communication • Directed team building exercises to establish unity and trust • Made quick decisions and adapted to surroundings while at practices or games