Senior Project Analyst

• Jul 2023 - Present

Human Resources Consultant II (Leave Administration)

• Oct 2022 - Jul 2023

- Administers all aspects of leave of absences, including eligibility, disability, tracking time, ADA, and time management. - Provides guidance and resolution to leadership, teammate relations, and risk management, regarding leave issues, ensuring compliance with federally regulated FMLA and ADA laws, as well as internal medical center policies.- Revises LOA processes and procedures, assists with producing new and updated LOA policies, and collaborates with other HR areas to continuously improve/recommend best practices, and resolve escalated leave related issues.- Provides confidential support to teammates, physician/faculty, managers, and senior leadership regarding leave of absences, policies, procedures, leave questions/concerns, and overall disability/case management. Show less

Human Resources Consultant I (Leave Administration)

• Oct 2021 - Oct 2022

- Administers all aspects of leave of absences, including eligibility, disability, tracking time, ADA, and time management. - Provides guidance and resolution to leadership, teammate relations, and risk management, regarding leave issues, ensuring compliance with federally regulated FMLA and ADA laws, as well as internal medical center policies.- Revises LOA processes and procedures, assists with producing new and updated LOA policies, and collaborates with other HR areas to continuously improve/recommend best practices, and resolve escalated leave related issues.- Provides confidential support to teammates, physician/faculty, managers, and senior leadership regarding leave of absences, policies, procedures, leave questions/concerns, and overall disability/case management. Show less

Human Resources Support Specialist

• Oct 2019 - Sep 2021

- Created Leave of Absence processes for HR Support Center. Provides guidance and resolution on behalf of the LOA team for escalated Tier 2 inquiries sent to the LOA ServiceNow inbox, and creates LOA cases with appropriate documentation. Assists in determining and resolving LOA pay discrepancies in our UKG (Kronos) system.- Team Lead for HR Support Center during implementation of new HCM system (ORACLE), individually resolved over 1,000 employee inquiries within the first month of system implementation, provided guidance and verbiage for resolution of escalated issues- Provides Tier 1 and 2 assistance (benefits, compensation, employee relations, HRIS, LOA, and payroll) for HR inquiries by phone, chat, HR web portal (ServiceNow), and email to ensure courteous resolution by adhering to service level and quality standards. - Maintained knowledge of organization policies and procedures. Escalated inquiries to Tier 3 as needed to ensure prompt resolution. Show less

Shift Manager

• Aug 2018 - Nov 2019

- Managed 8+ employees during an 8-hour shift; Provided employee guidance, leadership and disciplinary action; efficiently managed labor costs; maintained appropriate FOH inventory; de-escalated all customer related issues; Managed cash/credit card transactions - Managed 8+ employees during an 8-hour shift; Provided employee guidance, leadership and disciplinary action; efficiently managed labor costs; maintained appropriate FOH inventory; de-escalated all customer related issues; Managed cash/credit card transactions

Back Office/Policy Operations Representative

• Aug 2017 - Aug 2018

- Effectively processed over 250 state and federal commercial vehicle filings on a daily basis, assuring insurance guidelines were met by government agencies, while reducing the occurrence of common fines. - Diligently added/corrected 150+ mortgage designees for 14+ companies and their policy holders in a fast paced, detailed manner - Effectively processed over 250 state and federal commercial vehicle filings on a daily basis, assuring insurance guidelines were met by government agencies, while reducing the occurrence of common fines. - Diligently added/corrected 150+ mortgage designees for 14+ companies and their policy holders in a fast paced, detailed manner

Front Desk Supervisor

• Jan 2017 - Jun 2017

- Greeted 70+ guests daily, assisting with their needs, resolving issues/complaints, and ensuring 100% guest contentment. - Recruited, screened applicants, assisted with training front desk employees, and supervised 7+ employees. - Booked group reservations, oversight of 100 + rooms/guests a day, efficiently managed hotel vacancies, housekeeping, and day-to-day needs of guests and hotel. - Greeted 70+ guests daily, assisting with their needs, resolving issues/complaints, and ensuring 100% guest contentment. - Recruited, screened applicants, assisted with training front desk employees, and supervised 7+ employees. - Booked group reservations, oversight of 100 + rooms/guests a day, efficiently managed hotel vacancies, housekeeping, and day-to-day needs of guests and hotel.

Outside Operations

• Jan 2016 - Nov 2016

- Built and continued professional customer relationships with 400+ members and their guests - Managed 2 practice facilities, 150+ golf carts, 100+ members’ club storage, and all other outside areas of the golf club - Oversaw training and mentoring of 6+ new employees, ensuring their understanding of club principles - Built and continued professional customer relationships with 400+ members and their guests - Managed 2 practice facilities, 150+ golf carts, 100+ members’ club storage, and all other outside areas of the golf club - Oversaw training and mentoring of 6+ new employees, ensuring their understanding of club principles