Experience

Silicon Mountain

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2023 - Present

  Providing management consultancy services to Space Launch Delta 45 and 5th Space Launch Squadron Elevated customer advocacy Streamlined customer onboarding Enhanced customer ROI Improved customer retention Increased customer satisfaction Provided proactive support ensuring clients were fully supported throughout engagement Guided clients through the onboarding process providing comprehensive training to maximize adoption Built and maintained strong relationships… Show more Providing management consultancy services to Space Launch Delta 45 and 5th Space Launch Squadron Elevated customer advocacy Streamlined customer onboarding Enhanced customer ROI Improved customer retention Increased customer satisfaction Provided proactive support ensuring clients were fully supported throughout engagement Guided clients through the onboarding process providing comprehensive training to maximize adoption Built and maintained strong relationships fostering trust and understanding of business needs and objectives Jira | Confluence | Miro | Teams | PowerBI | Palantir Show less