Experience

Healthy Living Medical Supply

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Care Professional

  • Sep 2021 - Present



DriveTime

• United States
• Retail
• 700 & Above Employee

• Internet Development Team

  • Jan 2014 - Mar 2020



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Sr. Customer Assistance Representative

  • Dec 2005 - Jan 2014

  (An internationally recognized car rental brand with more than 6,000 neighborhood and airport locations in the United States, Canada, the U.K., Ireland and Germany); Have held a multitude of positions within several company business lines from inside a branch location as Assistant Manager up to and including current role within the Customer Service department.Prospected, landed and managed new business rental accounts ranging from local companies to international corporations that spend up to $500,000 annually on car rentals and related services.Lead on all Operational Customer Service issues during selected shiftLead trainer of all new employees on company computer based systemsLed Phoenix airport rental team to become the second largest branch worldwide in fleet size and customer volumeResponsible for the development and success of airport rental staff, which raised the customer index score 15% year over yearHandle all interactions with customer executives and VIP level professionals



Bell’s Pizza House

• Shift Manager

  • Jan 1999 - Jan 2001

  Responsible for training new employees, scheduling and employee relationsMaintained day to day business responsibilities for designated shiftManaged customer relations and a team of up to 7 employeesResponsible for all customer relations and customer needsinformation / technology systemsExpert in most WINDOWS based applicationsTraining Manager on internal Enterprise Rent-a-Car based systems (ECAR’s 2.0/Odyssey) Responsible for training new employees, scheduling and employee relationsMaintained day to day business responsibilities for designated shiftManaged customer relations and a team of up to 7 employeesResponsible for all customer relations and customer needsinformation / technology systemsExpert in most WINDOWS based applicationsTraining Manager on internal Enterprise Rent-a-Car based systems (ECAR’s 2.0/Odyssey)