Experience

Craft Autocare

• United Kingdom
• Motor Vehicle Manufacturing

• Service Advisor

  • May 2022 - Present

  Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions. Handle customer enquiries, answering any questions and queries in person, over the phone, or online. Provide support and comprehensive product / service information to customers. Build relationships with customers. Assist customers in making purchasing decisions.


Germany Car Auto Maintenance Centre
• Service Advisor

  • Jul 2021 - Feb 2022


Fountain Blue Garage

• Service Advisor/Document Controller

  • Jun 2020 - Nov 2020

  Company Downsizing. Company Downsizing.



GoYoga

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Nov 2019 - Jun 2020

  Company Closed due to Covid-19 Company Closed due to Covid-19



VoYoga

• United Arab Emirates
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Service Representative/ Front desk admin.

  • Sep 2017 - Nov 2019

  Answering Incoming Calls Business Correspondence. Outbound Calls. Client Relations. Communication. Correspondence. Customer Service. Directing Clients. Sales. Answering Incoming Calls Business Correspondence. Outbound Calls. Client Relations. Communication. Correspondence. Customer Service. Directing Clients. Sales.



Attibassi

• United Kingdom

• Food Safety Supervisor/Barista

  • Sep 2015 - Sep 2017

  -Maintaining the cleanliness of the café equipment, storage, service and dining area -Requisitions and inspects foodstuffs, supplies, and equipment to maintain stock levels and ensure standards of quality are met -Responsible for opening/closing the cafe according to expectations of the manage- meant -Accurate & detailed supply ordering, ability to access to safe & cash register -Maintains customer relations through proper attending their orders, queries and concerns -Delivers exceptional service by greeting and serving customers in a timely friendly manner -Answers questions about menu selections and made recommendations when requested -Provides proper training to newly hired team members as well as the existing tenured team. -Follows all safety and sanitation policies when handling food and beverage to uphold proper health standards -Supervising the team in the everyday operations -Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks. -Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments



Sutherland Global Services

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Service Specialist

  • Mar 2014 - Oct 2014

  -Taking calls from the agents asking for a higher level of support and/or issues cannot be handled by the current agent/s -Answers, screens and process calls daily using a call management system and web-based communications -Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment -Assists customers in navigating the company’s website, and placing orders online and troubleshooting any technical issues -Subscription Details, Refunds, Email Address and Passwords -Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports -Informing the customers regarding the products/services as well as the price -Performs quality assurance and reports incidents/errors to supervisor -Multi-task systems while providing service and resolving customer issues, upgrades, etc.