Christopher Okwuraiwe. M.B.A,ITIL.

Information Technology Project Manager at Union Systems Limited
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Contact Information
us****@****om
(386) 825-5501
Location
NG
Languages
  • Hungarian -
  • English Native or bilingual proficiency

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Credentials

  • IMS – ISO 9001: 2015 & ISO 27001:2013 Internal Auditor
    Tenol Alpha
    Mar, 2021
    - Nov, 2024
  • ITIL v3 Foundation Certificate in IT Service Management.
    APM Group
    Aug, 2010
    - Nov, 2024

Experience

  • Union Systems Limited
    • Nigeria
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Project Manager
      • Jan 2020 - Present

      Project(s): International Trade Finance Application, Software Implementation Project.Client(s): Zenith Bank Plc, First City Monument Bank (FCMB) Ltd, Fidelity Bank.Project Description: Delivery of an International Trade Finance Software solution that efficiently integrates with the Bank’s core systems/application, to provide superior end to end international and local trade processing capabilities that meet the unique requirements of the Nigerian market. Project(s): Enterprise Content Management, Software Implementation Project.Client: Stanbic IBTCProject Description: To deliver content management solutions for storing, managing and preserving documents across the StanbicIBTC business lines.Project(s): Financial Messaging One-stop Automation Suite Project.Client: OEM InternalProject Description: Inhouse development of a central messaging hub software solution, designed to manage the generation, validation, authorization and translation of SWIFT messages (SWIFT-MT to SWIFT-MX standards).Key Responsibilities• Planning of project management activities, resources, equipment, and information• Organizing projects into feasible actions and set timeframes.• Interfacing with clients to identify/define requirements, establish scope & objectives.• Oversee project tasks to ensure seamless exchange of communication and verify clients’ needs are met as projects develops.• Provide framework to ensure all project members are fully aligned to analyze risks and opportunities.• Oversee project procurement management.• Monitor project progress and handle issues that arise.• Act as the point of contact and communicate project status to all Project stakeholders.• Create and maintain comprehensive project documentation, plans and reports.• Ensure standards and requirements are met through facilitating quality assurance tests with the required Internal stakeholders.• Ensuring Projects are compliant with the applicable QMS/ISMS quality standards. Show less

    • Financial Technology Consultant (Functional)
      • Jan 2016 - Jan 2020

      Project: Core Banking Software solution deployment at a major bank in Nigeria.Major Responsibilities:Part of the team responsible for the implementation of the new core banking software across the 300+ branches of the bank. Liaising with the bank to analyse, determine and document the Banks business requirements and the scope of the project.Analyzing the Banks preexisting business processes and formulation of new business processes to align with the new Core banking system.Design & Development of new business case scenarios; specifying, presenting & configuring business best practices for the Bank.Involved in the development of test planning strategies to ensure successful deployment of the Core Banking Solution.Providing functional support and defect management during the B.A.T (Business Assurance Testing), the S.I.T (Systems Integration Testing) and the U.A.T (User Acceptance Testing).Providing on-site post Go-Live support.Involved in the development of the Solution Design and ongoing Solution Governance for the Bank, ensuring the agreed solution is properly implemented. Show less

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • I.T Project Manager
      • Aug 2008 - Sep 2014

      Project: HP Service Manager, Software Implementation.Client(s): ABN AMRO Bank, Kärcher, Shell, amongst othersProject Description: Delivery of single-point-of-contact IT service desk software solution to handle Change & Incident management service delivery and support, quickly & efficiently.Key Responsibilities• Responsible for ensuring pre-requisites are in place.• Planning Project Activities.• Organizing Project team. (Both external operational teams providing support for HP clients and external stakeholders from numerous client business units; to define, develop and document detailed requirements.• Facilitated required meetings to introduce project plans, coordinate requirements walk-through sessions and verify process models & use-case scenarios accurately portray specific business needs.• Facilitate the process of creating the BRD (Business Requirements Document) (BRD) with relevant Project Stakeholders. • Transcribe business requirements into IT design specifications.• Facilitate UAT (User Acceptance Testing) and provide support in the development of training materials and other necessary documentation for the post-implementation phase.• Monitor project progress by tracking activities; resolving problems; publishing progress reports and recommending actions.• Providing ‘Lessons Learned’ Reports by collecting, analyzing, and summarizing information gathered during the project execution (such as end user feedback, observations, lessons learned, suggestions, etc. Show less

    • Knowledge Management System Document Controller
      • Oct 2007 - Aug 2008

      Key Responsibilities• Tasked with keeping relevant information contained in the Knowledge Management System (KMS), up to date, enabling Service Desk to provide faster & reliable services to clients (ABN AMRO Bank as at tenure).• Responsible for validating/assessing new requests to update the Knowledge Management System. Coordinating the review/approval process with relevant stakeholders, prior to deployment to the KMS (Knowledge Management System). • Ensure proper communication of KMS updates/changes to relevant stakeholders.• Ensuring proper functionality of the KMS application for clients, to certify its fit-for-use Show less

    • IT Service Delivery Analyst
      • Nov 2006 - Oct 2007

      Key Responsibilities• Providing first Level support for ABN AMRO BANK; Incidents, requests, as well as performing troubleshooting procedures and solving basic technical issues.• Field Incoming Customer Assistance Requests.• Resolve First Line Support Requests.• Ensuring adherence to Strict SLAs (Service Level Agreement) compliance policies• Escalate 2nd/3rd Level support cases to the appropriate teams.• Maintain comprehensive support service Records.• Participate in System Testing and Updates as required.• Maintain IT Documentation• Working in collaboration with other internal HP support groups, providing customer-oriented solutions to clients. Show less

Education

  • Corvinus University of Budapest
    Executive MBA, Business Administration and Management, General
    2011 - 2013
  • Corvinus University of Budapest
    B.A, Business Management
    2002 - 2006

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