Experience

EMS, Inc
• Senior Customer Service Representative


EMS, INC

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Support Agent

  • Mar 2015 - Present

  March 16th, 2015 to present. Handling inbound phone calls, emails and chat from customers. March 16th, 2015 to present. Handling inbound phone calls, emails and chat from customers.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Merchant Customer Service representative

  • Oct 1985 - Nov 2014

  Merchant Point of Sale technical support representative.Credit Card authorizations agent.Handled inbound calls for these three departments over a span of more than ten years.

• Mail Services Operator

  • Oct 1985 - Jun 2004

  Operate Mail Inserter Equipment for credit card statements. Production facility work on mail inserter machines. Achieved “master inserter level” due to high production resultsMeeting and exceeding production expectations.Skills/summary29 years of employment with one company10+ years of direct customer service to merchants, credit card owners, processors.19 years of production work using mail inserting machines.Exemplary customer service skills, diplomatic and patient with all types of individuals.Extensive knowledge in credit card and merchant processing.Extremely polite and professional in all interactionsFlexible, able and willing to learn new things.Professional in appearance and strong work ethicPage 2Page 2 Show less



First Data Technologies

• United States

• Customer Service Phone Representative

  • Jun 2004 - Oct 2014

  Customer Service Rep, Merchants Assistance Rep, Inserting Machine Operator, Tech Support Agent, Cash Management Agent, Telex Agent, Authorizations Agent, Lost Stolen Agent, Hot Calls Agent, Data Entry Clerk. Customer Service Rep, Merchants Assistance Rep, Inserting Machine Operator, Tech Support Agent, Cash Management Agent, Telex Agent, Authorizations Agent, Lost Stolen Agent, Hot Calls Agent, Data Entry Clerk.