Experience

The Gant

• Aspen, Colorado, United States

• Lead Auditor

  • Apr 2022 - Present



The Inn at Death Valley

• Death Valley, California, United States

• Front Desk Supervisor

  • Sep 2020 - Jun 2021



The Oasis Inn at Death Valley

• Death Valley, California

• Front Desk Agent

  • Jun 2019 - Sep 2020



Camelback Resort

• Tannersville, PA

• Bell Dispatcher/ Lobby Ambassador/ Front Desk Agent

  • Dec 2018 - Jan 2019

  • Served as first point of contact to improve guest experience regarding hotel events, facilities, and restaurants • Supported hotel team by providing assistance to various areas such as: front desk, activities, and wedding events • Directed the bellman to attend rooms requesting bell service • Monitored the lobby for any messes/ spillage to report to housekeeping • Interacted with the check-in line to answer questions and expediate the check-in process • Served as first point of contact to improve guest experience regarding hotel events, facilities, and restaurants • Supported hotel team by providing assistance to various areas such as: front desk, activities, and wedding events • Directed the bellman to attend rooms requesting bell service • Monitored the lobby for any messes/ spillage to report to housekeeping • Interacted with the check-in line to answer questions and expediate the check-in process



Valley Forge Tourism & Convention Board

• United States

• Sales Intern

  • Aug 2018 - Dec 2018

  • Managed organization & coordination of 2018 annual luncheon • Collaborated with marketing teams to promote multiple events • Utilized CRM system for reorganizing online databases, conducting research, and updating member contact information • Learned process of a convention board through attending various events such as wedding shows to promote Montgomery County as an event destination • Managed organization & coordination of 2018 annual luncheon • Collaborated with marketing teams to promote multiple events • Utilized CRM system for reorganizing online databases, conducting research, and updating member contact information • Learned process of a convention board through attending various events such as wedding shows to promote Montgomery County as an event destination



Camelback Resort

• Tannersville, PA

• Valet Attendant

  • Dec 2017 - Jan 2018

  • Provided exceptional service as first/initial contact for arriving guests • Offered and provided valet parking service to create trust with the guests and provide excellent/ friendly service • Provided exceptional service as first/initial contact for arriving guests • Offered and provided valet parking service to create trust with the guests and provide excellent/ friendly service



Camelback Resort

• Tannersville, Pennsylvania

• Intern

  • Jun 2017 - Aug 2017

  Rotational Internship • Acquired major hotel operation skills and knowledge on procedures through a job rotation which included: o Front desk, PBX (Communications), Valet, Bell Staff, Sales/Events, Activities, and Managerial roles • Developed thorough knowledge of service sequences and total understanding of department standards • Increased multitasking skills and ability to perform in a resort management setting Rotational Internship • Acquired major hotel operation skills and knowledge on procedures through a job rotation which included: o Front desk, PBX (Communications), Valet, Bell Staff, Sales/Events, Activities, and Managerial roles • Developed thorough knowledge of service sequences and total understanding of department standards • Increased multitasking skills and ability to perform in a resort management setting



The Talkeetna Alaskan Lodge

• Talkeetna, Alaska

• Intern

  • May 2016 - Aug 2016

  Rotational Internship ● Learned and operated throughout the main operational positions within the lodge including: o Housekeeping, Janitorial, Laundry, Bell Staff, Front Desk ● Directed and assisted guests with concerns, questions, and procedures to expediate processes and create a better experience Rotational Internship ● Learned and operated throughout the main operational positions within the lodge including: o Housekeeping, Janitorial, Laundry, Bell Staff, Front Desk ● Directed and assisted guests with concerns, questions, and procedures to expediate processes and create a better experience