Experience

Retriever Limited Kenya
• Kenya
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Control Room Operator

  • Feb 2020 - Present


StarTimes Kenya

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Customer Service Representative

  • Aug 2012 - Feb 2020

  1. Handling multiple employee and customer issues at the same time while maximizing customer satisfaction and also preparation of work schedules to ensure effective operation and high standard of customer service. 2. Safe guarding of company assets, including cash, sales products, promotional items, and being personally responsible for the items. Keeping the work station neat and orderly 3. Monitoring and tracking customer requests by ensuring accurate customer records are documented; directed to relevant departments, and resolved to customer’s satisfaction based on company policy while maintaining confidentiality of the information. 4. Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations. 5. Assist customers with their billing and payments needs and accepting payments and reconciling cash receipt and stock on a daily basis and send report on the same. 6. Sale multiple entertainment products and services as well as hardware systems and accessories while also ensuring that all the transactions have been input in the system and receipt given to the customer Show less