Experience

WILLIAM-SONOMA STORES, INC

• United States
• Individual and Family Services
• 1 - 100 Employee

• Customer Service Representative At Home

  • Oct 2021 - Present



Porsche AG

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Porsche Experience Center Technician

  • 2015 - Present

  • Assist Parts and Service Consultants with the workshop scheduling and parts planning needs of the fleet• Competent use of standard workshop diagnostic tools and the PIWIS Tester II• Examine and perform maintenance services vehicles to determine extent of damage or malfunctions • Assist Parts and Service Consultants with the workshop scheduling and parts planning needs of the fleet• Competent use of standard workshop diagnostic tools and the PIWIS Tester II• Examine and perform maintenance services vehicles to determine extent of damage or malfunctions



Lockwise Roadside Assistance

• Director of Customer Service

  • 2010 - Present

  • Supported customers in dire need of with roadside emergency occurrences• Handling all accounting and financial aspects concerning business• Maintaining all marketing and promotional efforts toward gaining and retaining customers • Supported customers in dire need of with roadside emergency occurrences• Handling all accounting and financial aspects concerning business• Maintaining all marketing and promotional efforts toward gaining and retaining customers



Corporate Commercial Sweeper

• Field Service Technician

  • 2014 - 2015

  ● Servicing sites with maintenance and making sure they are neatly maintained● Active management responsibilities when direct managers are out. ● Servicing sites with maintenance and making sure they are neatly maintained● Active management responsibilities when direct managers are out.



Sandy Springs Ford

• Automotive Technician

  • 2013 - 2014

  • Completes automotive services thoroughly and quickly while focusing on customer satisfaction• Demonstrates behaviors consistent with the company’s vision, mission, and core values in all interaction with customers, co-workers, managers, and suppliers• Adheres to all company policies, procedures, and safety standards• Maintain a clean and organized workspace. • Completes automotive services thoroughly and quickly while focusing on customer satisfaction• Demonstrates behaviors consistent with the company’s vision, mission, and core values in all interaction with customers, co-workers, managers, and suppliers• Adheres to all company policies, procedures, and safety standards• Maintain a clean and organized workspace.



Express Oil Change & Tire Engineers

• United States
• Vehicle Repair and Maintenance
• 400 - 500 Employee

• Customer Service Representative

  • 2006 - 2012

  • Responsible for the preparation of all opening/closing procedures• Assisted customers with their auto maintenance• Recognize and exceeds monthly sales goals • Responsible for the preparation of all opening/closing procedures• Assisted customers with their auto maintenance• Recognize and exceeds monthly sales goals