Experience

Novasyte LLC

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Field Services Technician

  • Jan 2018 - Present

  Trained and certified at Carefusion/BD to work as a Field Service Engineer on the Alaris PCU, LVP, SYR, and PCA Modules. Perform installation, troubleshooting, repairs, and maintenance on mentioned equipment across the continental United States. Conduct FDA recalls in a timely manner. Provide technical support and training for other area technicians. Work with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Submit technician progress reports and expenses reports on a weekly basis. Show less



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Field Service Engineer

  • Apr 2016 - Oct 2017

  Trained and certified at Carefusion/BD to work as a remediation technician on the Alaris PCU, LVP, SYR, and PCA Modules. Perform installation, troubleshooting, repairs, and maintenance on mentioned equipment across the continental United States. Conduct FDA recalls in a timely manner. Provide technical support and training for other area technicians. Work with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Submit technician progress reports and expenses reports on a weekly basis. Show less



McBain Systems

• Field Service Technician

  • Jan 2013 - Apr 2015

  Performed installation, troubleshooting, repairs, and maintenance on customers' microscopes, miscroscopy systems, optic systems, microtomes, cyrostat machines and biometric systems. Completed technical training on new equipment as assigned. Provided technical support and training on equipment Field Service Representatives and customers in various other states, as well as assisting triage team in minimizing calls sent to field personnel. Achieved expected productivity levels associated with assigned area workload. Submitted service paperwork and expense reports in a timely manner. Worked with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Maintained company vehicle to proper safety standards. Maintained and managed parts inventory within acceptable stocking and variance levels. Show less



Tolt Solutions

• IT Services and IT Consulting
• 100 - 200 Employee

• Field Service Technician

  • Jun 2010 - Jul 2012

  Managed territory, inventory, and customer relationships. Interact with customers, management, other field service representatives, and technical support personnel to ensure superior customer service. Installed and repaired POS, networking, weighing, printing, labeling, and other equipment in the customers’ stores. Provide technical support and training for other area technicians. Achieved expected productivity levels associated with assigned area workload. Increased customer base, customer satisfaction, & profitability through zone dispatching of technicians and increasing levels of inventory on service vehicles based on parts usage & stock status reports. Worked with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Submit technician progress reports and vehicle inspection reports on a weekly basis. Ensured service vehicles were properly maintained. Completed & submitted service tickets, installation reports, & parts orders in a timely manner. Maintained and managed parts inventory with a high degree of accuracy (less than 5% variance). Show less



Mettler-Toledo International, Inc

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Field Service Technician

  • May 2007 - Dec 2009

  Interact with customers, management, other field service representatives, and technical support personnel to ensure superior customer service. Perform installation, troubleshooting, repairs, and maintenance on customers' weighing, wrapping, printing, and labeling equipment as necessary. Complete technical training on new equipment as assigned. Provide technical support and training on equipment not manufactured by Mettler Toledo for other field service representatives and customers in various other states, as well as assisting triage team in minimizing calls sent to field personnel. Achieve expected productivity levels associated with assigned area workload. Work with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Submit technician progress reports and vehicle inspection reports on a weekly basis. Ensured service vehicles were properly maintained. Completed & submitted service tickets, installation reports, & parts orders in a timely manner. Maintained and managed parts inventory with a high degree of accuracy (less than 5% variance). Show less



Professional Imaging Services

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Field Service Technician

  • May 2006 - Dec 2006

  Interact with customers via telephone to diagnose and offer repair advice for MRI machines in Doctors’ offices and Hospitals in multiple states nationwide. Work with sales personnel, management and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Perform installation, troubleshooting, repairs, and maintenance on customers' MRI machine. Complete technical training on new equipment as assigned. Provide technical support and training on equipment for local and regional service technicians. Achieve expected productivity levels associated with assigned area workload. Completed & submitted service tickets, installation reports, parts orders and expense reports in a timely manner. Maintained and managed parts inventory with a high degree of accuracy. Rebuild antenna and computer modules for future installations. Show less



Tolt Solutions

• IT Services and IT Consulting
• 100 - 200 Employee

• Field Service Engineer

  • Jan 2003 - Apr 2006

  Managed territory, inventory, and customer relationships. Interact with customers, management, other field service representatives, and technical support personnel to ensure superior customer service. Installed and repaired POS, networking, weighing, printing, labeling, and other equipment in the customers’ stores. Provide technical support and training for other area technicians. Achieved expected productivity levels associated with assigned area workload. Increased customer base, customer satisfaction, & profitability through zone dispatching of technicians and increasing levels of inventory on service vehicles based on parts usage & stock status reports. Worked with sales personnel and customers to help determine cost effectiveness of repairs as compared with replacement or upgrading of equipment. Submit technician progress reports and vehicle inspection reports on a weekly basis. Ensured service vehicles were properly maintained. Completed & submitted service tickets, installation reports, & parts orders in a timely manner. Maintained and managed parts inventory with a high degree of accuracy (less than 5% variance). Show less



C & R TRANSFER CORPORATION

• United States
• 1 - 100 Employee

• Class A Truck Driver/Field Service

  • Feb 2000 - Sep 2002

  Class A truck driver responsible for the transport of machinery to include the use of belt straps, chains and binders, tarps, and load distribution procedures. Perform installation, troubleshooting, repairs, and maintenance on customers’ equipment. Complete and submitted daily driver checklist and vehicle inspection reports. Achieve expected productivity levels associated with assigned area workload. . Maintained and managed parts inventory with a high degree of accuracy. Class A truck driver responsible for the transport of machinery to include the use of belt straps, chains and binders, tarps, and load distribution procedures. Perform installation, troubleshooting, repairs, and maintenance on customers’ equipment. Complete and submitted daily driver checklist and vehicle inspection reports. Achieve expected productivity levels associated with assigned area workload. . Maintained and managed parts inventory with a high degree of accuracy.