Information Systems Manager

• Jan 2022 - Present

Technical Services Manager

• Aug 2015 - Jan 2022

Provides technical expertise in Project implementation and development while designing project scopes and objectives. Gives specialized knowledge and has an advanced understanding of workflow and procedures which provide solution-based results. Provides technical expertise in Project implementation and development while designing project scopes and objectives. Gives specialized knowledge and has an advanced understanding of workflow and procedures which provide solution-based results.

Microsystems Specialist

• Jun 2002 - Jul 2015

Support over 350 networked PC’s running Windows 2000, XP and Windows 7. Work well with others, excellent team player contributing to the successful management of 14 Dell servers, 30 network printers, and mobile devices. Maintain wiring closets and cable connectivity for the entire department. Effectively facilitate and manage software security services. Deployed McAfee anti-virus platform for the entire department. Install and support county wide application upgrades. Lead innovative enhancements by serving as expert on video surveillance installations, access control and medical EMR procedures. Played critical role in broadening the department’s IT foot print via multiple technology related infrastructure upgrades which generated cost savings in the thousands of dollars Show less

United States Navy

• Aug 1986 - May 1995

Radioman 2nd Class Teletype Repairman Radioman 2nd Class Teletype Repairman

Technical Installer

• Jan 1988 - May 1991

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Show less