Localization Associate Project Manager

• Apr 2018 - Present

Localization Production Coordinator

• Jan 2017 - Present

* Track translation requests with various vendors* Worked on ways to help save translation costs and work load* Worked with Engineering to improve how text is managed

Sr. Quality Assurance - Inbedded Tester

• Nov 2015 - Jan 2017

* Work with Design and Engineering teams on alpha versions of features before they become ready for full QA Testing

Senior QA Test Analysis - Neverwinter / Star Trek Online

• Jan 2011 - May 2015

* Owns all feature testing cycles from start to finish on PC and Xbox One. * Maintain 3rd party relationships with publishers, both domestic and international. * Represent and coordinate the product to other departments within the company (i.e. NetOps, IT, Publishing). * Ensures milestones, deadlines and deliverables are on time and of utmost quality. * Takes ownership of ensuring the vision of the product was met. * Defines and delegates tasks of project and team. * Assists Executive Producer and QA Manager in resource allocation and manages resources within the project. * Establishes and improves processes across departments. * Mentor a team of onsite junior employees and aids all Perfect World and international testing efforts. * Contributes to the strategy of a game development and growth. * Continually communicates with upper management on State of the Game. * Provides guidance to QA Feature owners and POCs. * Responsible for bridging communication between upper management and peers. * Interacts with peers at our parent company to generate marketing materials. * Works collaboratively with Executive Producer, Directors and project leads. * Contributes to test planning, scoping, and influences integration of test early in development. * Participates in planning meetings and identifies risks and challenges within a project’s scope. * Contributes to international efforts and strategy for building and server support.

Quality Assurance Tester - Test Drive Unlimited 2

• Jan 2010 - Dec 2010

* Daily Correspondence with high-level executives and offshore developers. * Assisting in outsourcing tracking and scheduling. * Solid understanding of in-game commerce and virtual goods. * Responsible for PC, PS3, and Xbox 360 SKUs in development & live environment. * Daily Correspondence with high-level executives and offshore developers. * Assisting in outsourcing tracking and scheduling. * Solid understanding of in-game commerce and virtual goods. * Responsible for PC, PS3, and Xbox 360 SKUs in development & live environment.

Level 3 Customer Support / Fraud Prevention

• Aug 2009 - Dec 2009

* Host, track and manage numerous in-game events and contests. * Provided technical, billing and account related support. * Maintained a constant in-game presence in order to address player’s concerns and questions in a live environment * Host, track and manage numerous in-game events and contests. * Provided technical, billing and account related support. * Maintained a constant in-game presence in order to address player’s concerns and questions in a live environment