Experience

U.S. Computer Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Offshore Server Admin

  • May 2023 - Present



Chevron

• United States
• Oil and Gas
• 700 & Above Employee

• Desktop Support Analyst

  • Mar 2011 - Aug 2023

  • Performs support activities including, imaging, patch implementation, incident resolution, account maintenance, system upgrades, and data migrations. • Conducts complex hardware, and software troubleshooting and problem resolution within the IT systems environment. • Researches problems, makes recommendations for solutions, and repairs or rebuilds systems to appropriate specifications. • Performs health Check audit of hardware, software within the IT systems environment • Coordinates Major Capital Project location moves and setup of IT equipment • Provides support in setting up audio and visual technology for conferences and meetings • IT equipment asset management (Maintain loaner and surplus equipment) • Document trouble tickets using BMC Remedy • Self-motivated, with strong ability to work both independently and with teams and managers as appropriate • Creates portions of information technology plans based on an understanding of the client's organizational strategic direction, technology context, and business needs. • Ability to provide leadership in customer service and customer communication on behalf of the IT Team • Coordinate efforts with Third-Party service and maintenance providers as necessary to keep contractor provided equipment in good working order, following the authorized warranty and repair authorization process. • Perform small or standardized projects providing technical subject matter expertise in their area of responsibility. These projects would have limited design required. Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Desktop Support Technician

  • Oct 2008 - Oct 2009

  • Data Migration • Configure new laptops and desktops for specific users • Instructed customers on how to use Windows Vista and Office 2007 • Resolved various software and hardware issues • Worked with other Desktop technicians to create software solutions for incompatible hardware/software • Insured that users were able to continue working after XP to Vista changeover • updated BIOS and Windows software • updated the company's knowledge base with new software and hardware fixes • Windows Vista installation and troubleshooting, Configured Proxy settings in Citrix • Instructed user on how to use their broadcast notification system Show less