Experience

Hostgator.com

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Web Advisor

  • Nov 2018 - Present



teleNetwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Service Representative

  • Jul 2017 - Present



Empereon Marketing

• Telecommunications
• 100 - 200 Employee

• Inbound Tech Support

  • Jul 2016 - Apr 2017

  Aid Customers with resolving concerns, questions, billing inquires and upgrades. Obtain customer information such as name, address, and payment method, and enter into various CRM systems. Adhere to QA requirements and utilize a call flow Adhere to development plan by taking inbound customer service calls and meeting monthly efficiency goals. Comply with federal and state regulations, as well as company and client policy, with regards to the handling of… Show more Aid Customers with resolving concerns, questions, billing inquires and upgrades. Obtain customer information such as name, address, and payment method, and enter into various CRM systems. Adhere to QA requirements and utilize a call flow Adhere to development plan by taking inbound customer service calls and meeting monthly efficiency goals. Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information. Show less Aid Customers with resolving concerns, questions, billing inquires and upgrades. Obtain customer information such as name, address, and payment method, and enter into various CRM systems. Adhere to QA requirements and utilize a call flow Adhere to development plan by taking inbound customer service calls and meeting monthly efficiency goals. Comply with federal and state regulations, as well as company and client policy, with regards to the handling of… Show more Aid Customers with resolving concerns, questions, billing inquires and upgrades. Obtain customer information such as name, address, and payment method, and enter into various CRM systems. Adhere to QA requirements and utilize a call flow Adhere to development plan by taking inbound customer service calls and meeting monthly efficiency goals. Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information. Show less



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Team Lead

  • Jan 2009 - Oct 2015

  As a Team Lead, I would assist my team with technical and customer service issues, take supervisor calls, and post real time stats. I also created training and calibration for our call center to align our agents with best practices. This helps our agents perform better and give the customer the best customer experience possible. As a Team Lead, I would assist my team with technical and customer service issues, take supervisor calls, and post real time stats. I also created training and calibration for our call center to align our agents with best practices. This helps our agents perform better and give the customer the best customer experience possible.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • Jan 2006 - Nov 2008

  As an Assistant Manager I was directly involved with training and continued up training of our crew. I was also responsible for the ordering of food and dry product. As an Assistant Manager I was directly involved with training and continued up training of our crew. I was also responsible for the ordering of food and dry product.



AutoZone

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Associate

  • Jan 2005 - Jan 2006

  Working as an sales Associate I would assist the customer with purchasing correct products for their automotive needs and serve as a knowledge base for questions they may have. Working as an sales Associate I would assist the customer with purchasing correct products for their automotive needs and serve as a knowledge base for questions they may have.