Experience

Superlative Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Configuration Management Manager

  • Jun 2020 - Present

  • Assists with establishment and maintenance of the configuration management practice on a large government contract. • Tracks metrics and report on configuration management. • Collaborates with multiple IT groups to establish and maintain industry standard processes that maximize productivity and deliver high quality releases. • Assists with revision control and establishment of baselines. • Recommends and implements continuous process improvements. • Assists with establishment of CM best practices. • Maintains frequent and direct productive communication with key stakeholders. • Proactively identifies areas for improvement in process and regularly assess SOPs for accuracy and improvement. Show less


US Air Force Reserve
• United States
• Armed Forces
• 1 - 100 Employee
• Knowledge Manager

  • Jul 2017 - Oct 2021


General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Configuration Analyst

  • Jan 2019 - Jun 2020

  • Performed configuration management planning. Described provisions for configuration identification, change control, configuration status accounting and configuration audits. • Identified and maintained the original configuration of requirements documentation, design documentation, software, and related documentation. • Performed configuration audits. Supported audits to verify that requirements of all baselines have been met by the as-built software and hardware. • Monitored status of approximately 150 software and hardware maintenance contracts for systems across AISS Enterprise. • Coordinated between program managers and vendors to define requirements and obtain quotes for contract renewals. • Tasked as the Equipment Control Officer (ECO) for Command and Control Asset Management (C2AM) tool, updates tracking tool for all equipment additions, deletions, and transfers, as well as performing queries for program managers. • Documented processes and procedures for configuration management, integration and integration testing, and quality assurance. Ensures consistency among various areas and well-defined turnover points between each area. • Reviewed and evaluated software products and services for adherence to customer directives, standards, and guidelines. • Performed configuration change control. Regulated the change process so that only approved and validated changes are incorporated into product documents, related hardware, and related software. • Performed configuration status accounting. Tracked all problems and changes in products and software and reports changes and current configuration. Show less



TCI a Xenith Solutions Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Configuration Management Specialist

  • Feb 2018 - Dec 2018

  • Defined and documented processes and procedures for configuration management, integration and integration testing, and quality assurance. Ensures consistency among these various areas and well-defined turnover points between each area. • Reviewed and evaluated software products and services for adherence to customer directives, standards, and guidelines. • Defined and documents roles and responsibilities of external groups (e.g., development organizations, operations). • Performed configuration management planning. Described provisions for configuration identification, change control, configuration status accounting and configuration audits. Identifies and maintains the original configuration of requirements design, software, and related documentation. • Performed configuration change control. Regulated the change process so that only approved and validated changes are incorporated into product documents, related hardware, and related software. • Performed configuration status accounting. Tracked all problems and changes in products and software and reported changes and current configuration. • Performed configuration audits. Supported audits to verify that requirements of all baselines have been met by the as-built software and hardware. Show less



Chameleon Integrated Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Technician

  • Aug 2017 - Feb 2018

  • Served as a technical expert for Information Technology (IT) responsible for delivery of IT customer support services to the Defense Information Systems Agency (DISA). Assisted in developing a seamless help desk support system that is able to support operations in Fort Meade, Hawaii, and the entire DISA community. • Ensured all inbound tickets and emails are assigned to a technician and resolved in a timely manner. • Participated in knowledge dissemination by sharing lessons learned and resolution to common problems with colleagues. • Ensured property is properly accounted for by issuing, updating and maintaining sub hand receipts for equipment onsite and at remote locations. • Turned in non-serviceable equipment. Provisioned/deprovisioned accounts. • Ensured system account access requests are appropriately filled out and contain necessary signatures prior to account creation. • Ensured devises are compliant with Security Technical Implementation Guidelines (STIG) / Configuration Management by scanning 10% of devices using appropriate scanning tools, reviewing results, correcting deficiencies found. Show less


United States Air Force
• United States
• Defense and Space Manufacturing
• 700 & Above Employee
• Knowledge Manager

  • Jan 2003 - Jul 2017