Christopher Liddle
IT Manager at Oldham Active- Claim this Profile
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Topline Score
Bio
Credentials
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Exam N10-005 : CompTIA Network Plus Certification
CompTIA -
MCP Exam 70-672: Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations
Microsoft -
MCP Exam 70-673: TS: Designing, Assessing, and Optimizing Software Asset Management (SAM)
Microsoft -
MCP Exam 72-671: Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations
Microsoft -
Secure Email Gateway - Level 1 - Warrior Certification
Mimecast
Experience
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Oldham Active
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United Kingdom
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Wellness and Fitness Services
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1 - 100 Employee
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IT Manager
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May 2015 - Present
The sole responsibility for all IT related projects, queries and technical support tickets within a large Leisure Trust based in Oldham. This includes hands on IT support for 200 users across 6 sites. Server Administration for the cloud based hosting solution (14 servers in total), Microsoft 365 Administration including Azure, Exchange, SharePoint, Office and Teams. Active Directory and Group Policy Administration plus the responsibility for many other systems such as Watchguard, Authpoint MFA, Mitel VOIP and Mimecast Email Security. Device management and configuration for over 150 desktops and laptops plus other devices such as IPads, Macs and phones. The management of network devices such as firewalls, switches, routers and wireless access points. The procurement of all IT related hardware and service contracts plus the management of all external service providers. Administration and configuration of the leisure management system Gladstone which currently holds over 30,000 member records across 3 Microsoft 2019 servers (Application, IIS, SQL). The creation of reports from this system to provide business intelligence to the senior leadership team plus the management / configuration of the Mobile app and online booking systems.
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Zen Internet
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United Kingdom
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Telecommunications
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300 - 400 Employee
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Technical Support Consultant
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Jul 2013 - May 2015
Resolving faults related to broadband and internal networks for business and residential users. The configuration of network hardware and general technical support for end users. Resolving faults relating to the Cpanel hosting platform. E.g. DNS records, Email Security, FTP, Email Redirects, PHP errors and domain queries. Resolving faults related to broadband and internal networks for business and residential users. The configuration of network hardware and general technical support for end users. Resolving faults relating to the Cpanel hosting platform. E.g. DNS records, Email Security, FTP, Email Redirects, PHP errors and domain queries.
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CDW UK
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Technical Solutions Specialist
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2010 - May 2013
Providing technical solutions to medium and large organisations relating to server level operating systems, hypervisors, and software licensing models for a large IT reseller / managed service provider. Providing technical solutions to medium and large organisations relating to server level operating systems, hypervisors, and software licensing models for a large IT reseller / managed service provider.
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Equanet
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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2nd Line Technical Support Engineer
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2007 - 2010
2nd Line remote support for business customers as part of a managed service agreement, resolving complex technical issues relating to Microsoft Server, Group Policy, Active Directory, Exchange and Windows.
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1st Line Technical Support Engineer
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2006 - 2007
1st Line Remote support for business customers as part of a managed service agreement, resolving lower level technical issues relating to Microsoft Server, Group Policy, Active Directory, Exchange and Windows escalating to the 2nd line support team where necessary.
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Configuration Engineer
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2005 - 2006
The preparation and imaging of desktops and servers for deployment to business customers. The installation of memory, Hard Drives, other hardware components into both PC and Macs plus full PC builds and hardware repairs when required.
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Customer Support Advisor
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2003 - 2005
Dealing with business customers to resolve post sales related queries, adhering to strict deadlines and offering reassurance to sometimes frustrated customers.
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Education
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Bury College
BTEC Advanced I.T. General National Vocational Qualification, Information Technology -
Bury Church of England High School
GCSE