Experience

Roxbury Community College

• United States
• Higher Education
• 200 - 300 Employee

• Director Of Financial Aid

  • Jun 2019 - Present

• Registrar's Operation Manager

  • Sep 2015 - Jun 2019

  • Assist with Coordinating Course Schedules, classroom assignments, and updating of courses, program, and registration content of college publications. • Serves as front office supervisor and oversees quality and efficiency of customer service. Instructs assigned staff in the planning and performance of duties according to established standards.• Assist with collecting, recording and reporting student records within FERPA and National Student Clearinghouse guidelines, e.g., entering in student grades, transcript evaluations from Post-Secondary Universities, enrollment verification, registration data, athletic eligibility, GPA Calculation, student academic progress and other associated audits. • Collect, review and create spreadsheets for students who submitted a Petition to Graduate for fall, spring and summer semester. • Assist in the resolution of student disputes as they relate to records and registration. • Provides trainings and workshops across campus on registrar and admission functions. Prepares documentation related to trainings/workshops.• Helps with special events across campus such as commencement, orientation, open house, and other events as necessary.

• Enrollment Clerk- Admissions/ Registrar

  • Sep 2012 - Sep 2015

  • Intake, process , and maintain records for transcripts received from post-secondary institutions• Process admissions on-line and paper admissions applications, registration forms, add/drop forms, withdrawal forms, and Enrollment verifications utilizing Jenzabar• Assist the Registrar with entering in student grades, Transferring in Credits from Post Secondary Universities, Assisting with the process for the Health Science Programs. • Collect, review and create spreadsheets for students who submitted a Petition to Graduate.



Harvard University

• United States
• Higher Education
• 1 - 100 Employee

• Category B Parking Monitor

  • Jun 2012 - Sep 2012

  • Directs vehicle traffic at designated campus control points to ensure safe access to parking facilities• Enforces Harvard University parking regulations throughout campus parking areas, Including; issuance of warning notices and parking violations and coordination of vehicle towing • Performs daily route inspections of parking lots and garages • Directs vehicle traffic at designated campus control points to ensure safe access to parking facilities• Enforces Harvard University parking regulations throughout campus parking areas, Including; issuance of warning notices and parking violations and coordination of vehicle towing • Performs daily route inspections of parking lots and garages



Alamo/ National Car Rental

• United States
• Hospitality
• 1 - 100 Employee

• Lead Customer Service Agent/ Sales Agent

  • May 2011 - Nov 2011

  • Prepare all rentals and return documents accurately and completely• Greet and answer customer questions and provide assistance based on their needs• Answer the telephone in a friendly, helpful and prompt manner and other Basic Administration Duties• Shuttle cars to and from the airport and pick up specialty cars for VIP customers • Prepare all rentals and return documents accurately and completely• Greet and answer customer questions and provide assistance based on their needs• Answer the telephone in a friendly, helpful and prompt manner and other Basic Administration Duties• Shuttle cars to and from the airport and pick up specialty cars for VIP customers