Christopher Lee
Software Tester (Software Development/Support, Dynamics CRM) at ARMA Global Corporation, A General Dynamics Company- Claim this Profile
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Topline Score
Bio
Credentials
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Designated CSS Specialist
LearnToProgram.TVOct, 2017- Nov, 2024 -
Designated HTML5 Specialist
LearnToProgram.TVSep, 2017- Nov, 2024 -
CompTIA Security+ ce
CompTIAJun, 2016- Nov, 2024 -
Security + CompTIA, 2016
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Experience
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ARMA Global Corporation, A General Dynamics Company
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IT Services and IT Consulting
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200 - 300 Employee
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Software Tester (Software Development/Support, Dynamics CRM)
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Feb 2018 - Present
-Develops and executes test plans supporting the full Software Development Lifecycle. -Uses Team Foundation Server to track work and collaborate in an Agile software development environment. -Understands SCRUM concepts and participates daily in meetings setting, tracking, and planning Sprint Cycles and realistic goal setting. -Performs business administration tasks, gathers requirements, consults with software engineers, designs and creates solutions to satisfy requirements with superior results. -Provides customer support and training for a wide range of in-house web applications and a highly customized on premise Dynamics CRM instance -Troubleshooting and maintenance of Dynamics CRM used to track personnel, sensitive items and complex financial processes. -Makes customizations to Dynamics CRM using, workflows, system views, system dashboards, solution management, plugin management, creation and administration of security roles. -Performs data analyses using SSRS and Microsoft Excel to reconcile a range of data sets to enable easy use and presentation by the customer. Show less
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Senior Systems Trainer (IT Training Development/Administration)
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Mar 2017 - Mar 2018
-Develops and maintains training for proprietary hardware and software systems enabling the rapid deployment of swiftly evolving combat support resources. -Manages on-premises Learning Management System supporting 2000+ users, while providing end user support for the functionality of Microsoft Dynamic CRM.-Using Articulate Storyline software creates and updates Sharable Content Object Reference Model (SCORM) compliant web based training modules. -Provides scheduled and on-demand face to face productivity training for Microsoft Office suite products; helping to improve overall organizational efficiency and mission readiness. -Using JavaScript / HTML / CSS languages, creates client side rendering (CSR) solutions for enterprise level SharePoint Farm servicing over 2000 users. -Develops and maintains solutions for complex sites and pages in SharePoint 2016. Show less
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Transitioning Military
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United States
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Armed Forces
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1 - 100 Employee
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Sharepoint Administrator
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Feb 2015 - Mar 2017
- Directed operations of a tactical operations organization comprised of over 500 personnel conducting short-notice operations across the globe ensuring seamless operations at every turn. - Manage SharePoint site operations for a strategic Satellite Communications organization providing subject matter expertise, recommendations, logistical assistance, and technical guidance to electronic maintenance personnel and senior managers on specialized operational equipment, and the prompt resolution of equipment failures. - Developed and managed simple work flows using Microsoft SharePoint in order to streamline signature chains and create document accountability. - Coordinate and implemented training initiatives to further educate and enable maintenance technicians to excel in the diagnosis and repair of deficiencies in specialized electronic equipment, ensuring the highest attainable level of technical expertise was present. - Provide expertise on equipment and recommendations for design changes/and or modifications that reduced the amount of maintenance time, as well as ease of difficulty in repair and recirculation. Show less
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Instructor/Writer (IT Training Manager/SharePoint Administrator)
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Nov 2012 - Feb 2015
- Managed training operations in a military training facility for a Satellite Communications (SATCOM) Course instructing over 94 students annually, with accountability for equipment, technology systems, and facilities valued in excess of $26 million with unmitigated success. - Designed and administrated the SATCOM Division SharePoint 2013 Site, migrating over 100 users to the site directly supporting the personnel management of over 600 employees.- Developed and managed structured lists and file libraries. Used customized web part pages and VBA in other Microsoft applications like Microsoft Excel.- Migrated administrative functions to SharePoint applications. These functions include, document management, student data and demographics, instructor training and certification.- Developed link lists and link pages to make it easier for end users to access data, not only on the SharePoint site, but also through secure network storage.- Developed systems for tracking maintenance orders for over $136 million in specialty equipment and systems using customized Issue Tracking lists.- Developed and supervised Message Board lists used to collaborate and improve course material and training techniques.- Developed graph and table web part pages linked to secure Excel spreadsheets to display course graduation and grade statistics to a diverse populations.- Created forms in Microsoft InfoPath and used them to streamline attendance tracking and improve document management.- Automated statistical calculations and spreadsheet production by using VBA in Microsoft Excel.- Spent countless hours collecting requirements from end users and solving their needs to disseminate data to diverse audiences with SharePoint. - Trained end users on basic SharePoint web interface. Created custom views and "dashboards" to streamline their work tasks.- Isolated and performed repairs to the SATCOM facility saving the government over $20,000 in contracted maintenance costs. Show less
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Nodal Operation Systems NCO Platoon Sergeant (IT Systems Manager)
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Nov 2010 - Nov 2012
- Installed, maintained and troubleshot signal support equipment and terminal devices, operated and maintained designated radio, satellite, wire, cable and data distribution systems during overseas assignments in hostile environments.- Formed signal support functions to include providing technical assistance and training for government owned and operated automated telecommunication computer systems, local area networks and routers, signal communications and support electronic equipment and satellite radio and communications equipment.- Used various protocols and topologies including local area networks and wide area networks. Installed, operated and maintained telecommunication and automated message switching equipment.- Performed network troubleshooting and problem diagnosis, performed test to check signal flow and linkage to other installations, as well as maintained records of message activity. - Ensured the successful integration of signal systems and networks, as well as user management for over 400 accounts.- Maintained accountability for a Joint Nodal Network (JNN) Shelter, Satellite Transport Terminal (STT), User Access Cases, sensitive equipment, and supplies valued in excess of $2.1 million without violation, damage or loss. Show less
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Senior Satellite Communications Operator Maintainer (IT Communications Manager)
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Jan 2007 - Nov 2010
- Planned, coordinated, and executed the configuration and maintenance of Military IT systems to include desktop support, establishing user accounts, providing account management, and detailed application maintenance.- Monitored the operational functionality of all Information Services Technology hardware and software for proper function and processes, analyzed irregularities and erroneous processes within the software system and deployed solutions to eradicate errors and critical interruptions. - Maintained accountability for supporting end user’s technical concerns including but not limited to Joint Network Node (JNN), JNN Shelter, Line of Sight (LOS) shelters, KU Band Satellite trailers, hardware and software support, asset inventory, hardware and software installation and helpdesk support.- Installed, operated, and performed strapping, re-strapping, Preventative Maintenance, Checks and Service (PMCS), and unit level maintenance on Communications Security (COMSEC) devices. Show less
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Education
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2016 - 2018
Fayetteville Technical Community College
Associate of Science (AS), Network and System Administration/Administrator
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