Technical Account Manager

• Jun 2019 - Present

Technical Solutions Consultant

• Apr 2016 - Jun 2019

Customer Service Engineer (CSE) Trend Micro European Customer Support Team I am a technical support engineer supporting a wide range of physical and virtual network security appliances including IPS, NGFW, SMS management server, DDI, DDAN. Customer Service Engineer (CSE) Trend Micro European Customer Support Team I am a technical support engineer supporting a wide range of physical and virtual network security appliances including IPS, NGFW, SMS management server, DDI, DDAN.

Technical Solutions Consultant

• Sep 2015 - Mar 2016

TAC Level 2 HP TippingPoint, Enterprise Security Products Technical Assistance Centre TAC Level 2 HP TippingPoint, Enterprise Security Products Technical Assistance Centre

Network Security Engineer

• Apr 2015 - Aug 2015

We provide second and third level day-to-day support, operation and control of Security perimeter equipment within the DHL organization’s Telecom infrastructure and its associated services. - Incident management - proactive and reactive security incident management - infections, intrusion, attacks, failing hardware, correlation of events from various sources- Change management - analyzing, raising and implementing/supporting changes, which include; upgrades/fixes, installation and decommissioning of supported hardware.- Participation in security POC (proof of concepts)- Collaboration with other network, security and infrastructure teams- Process and work instruction creation and documentation- Technologies - Cisco Firesight/SourcFire, IBM NIPS, CheckPoint Firewalls, F5 ASM WAF (Web application firewall), BlueCoat Proxy, AlienVault Ossim Show less

Network Security Analyst

• Nov 2013 - Mar 2015

- Incident management - proactive and reactive security incident management - infections, intrusion, attacks, failing hardware, correlation of events from various sources- Change management - analyzing, raising and implementing/supporting changes, which include; upgrades/fixes, installation and decommissioning of supported hardware.- Participation in security POC (proof of concepts)- Collaboration with other network, security and infrastructure teams- Process and work instruction creation and documentation- Technologies - Cisco Firesight/SourcFire, IBM NIPS, CheckPoint Firewalls, F5 ASM WAF (Web application firewall), BlueCoat Proxy, AlienVault Ossim Show less

IP Network Engineer, NOC

• Aug 2010 - Oct 2013

Shift IP Network Engineer in a service provider's 24/7 Network Operation Center Day-to-day incident management in a comlpex and intense, multi-vendor provider network. This included proactive and reactive troubleshooting IP related problems on customer networks, metro and core links, IP transit, and IP access services. Equipment worked on include: - Core/PE routers Cisco (VXR7206, GSR12xxx, 7609) and Juniper (MX960) - CPE routers Cisco (8xx, 18xx, 28xx, 35xx, 72xx) and Juniper (SRX, J-Series, M-Series) - Switches Cisco (65xx, 49xx, 45xx, 35xx, 2900, 1900). Additional scope involved; the management of remote POP site access and security monitoring, planned works coordination, and general telephone and email customer support (evenings and weekends). Show less

SNOC Analyst

• Jan 2010 - Aug 2010

DHL NOC outsourced to T-Systems Scope of work broadened to encompass security management on IBM NIPS+Site Protector Identifying and responding to network security incidents/intrusions Update XPU's, firmware and response filters DHL NOC outsourced to T-Systems Scope of work broadened to encompass security management on IBM NIPS+Site Protector Identifying and responding to network security incidents/intrusions Update XPU's, firmware and response filters

Network Analyst

• Feb 2008 - Dec 2009

Incident, change, configuration and problem management in a complex enterprise network environmentGlobal proactive and reactive WAN/LAN monitoring and troubleshooting. - Support of various Cisco routers, switches, WiFi, Voice and Videoconferencing devices

2nd Line Service Desk Analyst

• Dec 2006 - Jan 2008

Incident, change, configuration and problem management in a complex enterprise network environmentFirst contact (OOH) and escalation contact for customers and various internal work groups at help deskInvestigating, resolving and updating various ticketsCreating/managing user AD, LDAP, UNIX, Exchange and other various internal application accounts