Experience

E Street Communications, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Tech Support Engineer

  • Nov 2021 - Present



CarMax

• United States
• Retail
• 700 & Above Employee

• Satellite Service Manager

  • Mar 2019 - Aug 2021

  · Oversee store operations as Senior Team Member. Maintain retail service department operating under expense on a $500k budget. · Directly contribute to the success of the store by analyzing reports and implementing action plans to problem solve deficiencies. · Determine factors contributing to poor efficiency and cost within inventory receiving process, developed, and deployed new standard work to increase speed and quality. Decreasing actual cost vs. target budget by over 10%.· Perform root cause diagnostic to ensure proper steps are taken to resolve issues, including monthly action plans and record documentation.· Initiate modifications to job descriptions as company directives changed; ensuring awareness, desire, and knowledge behind restructuring was accepted by personnel.· Oversee and perform all Asset Protection, Facility, and EH&S responsibilities expected in the role, creating cadence for internal audits.· Recruit, screen, interview, and onboard associates for multiple departments.· Provide and maintain exceptional customer service and teamwork between multiple departments and external customers, creating positive, long-lasting relationships and repeat business.· Utilized Salesforce to track and manage customer service tickets while maintaining key metrics for resolutions speed and satisfaction.· Administrative duties and familiarity with SaaS, Salesforce, Workday, and Microsoft 365.

• Customer Advisor

  • Mar 2015 - Mar 2019

  · Balanced a busy load, properly scheduled, and dispatched work to a team of four technical associates.· Demonstrated exceptional interpersonal, communication, and customer service skills.· Read, interpreted, and transcribed data to maintain accurate records.· Maintained highest Associate Satisfaction Survey in the company for three months running, retaining a top-five position for over nine months.· Established and maintained vendor partnerships, track invoicing, and execute payment.



Premier Special Events

• Telluride, CO

• Special Events Crew Chief

  • Jun 2007 - Feb 2015

  · Oversaw assembly and disassembly of events, including the construction of large temporary tent structures, catering equipment, and staging. · Managed and organized small teams of individuals to ensure on-time completion of setup and client satisfaction. · Managed and maintain Vendor Relations to ensure timely collaboration on projects. · Oversaw assembly and disassembly of events, including the construction of large temporary tent structures, catering equipment, and staging. · Managed and organized small teams of individuals to ensure on-time completion of setup and client satisfaction. · Managed and maintain Vendor Relations to ensure timely collaboration on projects.