EDI Product Manager

• Nov 2018 - Present

- Lead coordination of new EDI projects, applying project management methodologies and best practices. - Develop comprehensive project plans, defining project scope, milestones, and tasks, aligning them with business objectives. - Translate business needs into clear technical specifications, collaborating closely with stakeholders to gather requirements. - Utilize conflict resolution and negotiation skills to manage diverse stakeholder expectations and maintain project alignment. - Monitor project progress, proactively identifying and addressing potential roadblocks to keep projects on track and within established timelines. Show less

Miembro

• Jan 2017 - Present

EDI Team Coordinator

• May 2017 - Nov 2018

[Client: Penske Logistics]- Coordinated multiple EDI implementations, ensuring on-time project delivery and adherence to quality standards.- Provided technical support and troubleshooting for existing EDI connections, resolving issues promptly to minimize disruptions.- Regularly provided project status updates to the team manager, facilitating transparent communication and decision-making.- Documented process flows and created visual diagrams to illustrate EDI workflows, streamlining internal stakeholder understanding. Show less

Voice Picking Support Engineer

• Apr 2017 - May 2017

[Client: Arca Continental]- Assigned to provide support in site to voice pickers, and generate daily and hourly reports for the warehouse and IT managers analyzing, troubleshooting and documenting the issues encountered in the Cisco tool implemented to speed up the picking process.

Systems Integrator

• May 2015 - Jan 2017

[Client: OPENTEXT] - Successfully set up and configured systems for efficient EDI file translation and transfer, optimizing data exchange processes. - Collaborated with cross-functional teams to design optimal EDI solutions for clients, aligning technical capabilities with business requirements. - Assisted in business analysis efforts, working closely with clients to understand their needs and deliver tailored EDI solutions. [Client: OPENTEXT] - Successfully set up and configured systems for efficient EDI file translation and transfer, optimizing data exchange processes. - Collaborated with cross-functional teams to design optimal EDI solutions for clients, aligning technical capabilities with business requirements. - Assisted in business analysis efforts, working closely with clients to understand their needs and deliver tailored EDI solutions.

IT Help Desk

• Jul 2014 - Feb 2015

- Provided expert technical support and issue resolution, maintaining high levels of customer satisfaction. - Engaged in project-related tasks, collaborating with IT teams to implement and upgrade the museum's technological infrastructure. - Provided expert technical support and issue resolution, maintaining high levels of customer satisfaction. - Engaged in project-related tasks, collaborating with IT teams to implement and upgrade the museum's technological infrastructure.

.NET Software Developer

• Dec 2012 - Jun 2013

- Customized "Acumatica" ERP using C#, Visual Studio, and SQL to meet client-specific requirements, contributing to process efficiency improvements. - Collaborated with the development team in analyzing and implementing software enhancements, aligning solutions with client needs. - Customized "Acumatica" ERP using C#, Visual Studio, and SQL to meet client-specific requirements, contributing to process efficiency improvements. - Collaborated with the development team in analyzing and implementing software enhancements, aligning solutions with client needs.