Technical Consultant

• Jan 2023 - Present

Information Technology Contractor

• Jul 2022 - Dec 2022

IT 2nd line support analyst

• Mar 2020 - Jun 2022

2nd Line Analyst at CTS

• Jan 2020 - Feb 2020

IT Support Technician

• Dec 2017 - Dec 2019

• 1st, 2nd and 3rd line support • Network troubleshooting (cabling, routers, switches, printers, IP conflicts) • Managing network using Cisco Meraki • Server setup and support (Cisco and Dell Poweredge servers, Windows server 2008, 2012, 2019, Microsoft exchange 365 server) • Office 365 support • Setting up Intune MDM on MS Azure for Android and Apple phones • Printer support (network, local, MFP) • Interviewing and assessing applicants for office junior position • Mentoring IT office junior – Showing 1st line tasks • Imaging Show less

Teaching English as a second language

• May 2016 - Nov 2017

• Teaching students and professionals (children and adults) English up to B2 standard • Planning lessons and teaching students of various levels. Class sizes from 4 students to 45 • Focusing on speaking, listening, reading, writing and grammar skills • Tailoring classes for private students with specific requirements • Teaching students and professionals (children and adults) English up to B2 standard • Planning lessons and teaching students of various levels. Class sizes from 4 students to 45 • Focusing on speaking, listening, reading, writing and grammar skills • Tailoring classes for private students with specific requirements

IT Support Officer

• Jan 2014 - Apr 2016

• 1st Line support • Network troubleshooting (cabling, routers, switches, printers, IP conflicts). • Server support (Server 2008, 2012, Microsoft exchange server) • Email support • Printer support (network, local, MFP). • Telephony support (Avaya IP Office Manager, software and hardware support) • Imaging • 1st Line support • Network troubleshooting (cabling, routers, switches, printers, IP conflicts). • Server support (Server 2008, 2012, Microsoft exchange server) • Email support • Printer support (network, local, MFP). • Telephony support (Avaya IP Office Manager, software and hardware support) • Imaging

IT Service Desk

• Feb 2013 - Dec 2013

• 1st Line support • Incident management (SLAs, ITIL, escalations) • Utilised problem solving and troubleshooting abilities to resolve any major issues • iPhone, Android and Blackberry support • 1st Line support • Incident management (SLAs, ITIL, escalations) • Utilised problem solving and troubleshooting abilities to resolve any major issues • iPhone, Android and Blackberry support

Software Analyst

• Jan 2011 - Jan 2013

• Procuring hardware, software and licences based on requirements within the business • 1st Line support • Network troubleshooting (cabling, routers, switches, printers) • Server support (Server 2008, 2012, Microsoft exchange server) • Email support • Printer support (network, local, MFP). • Procuring hardware, software and licences based on requirements within the business • 1st Line support • Network troubleshooting (cabling, routers, switches, printers) • Server support (Server 2008, 2012, Microsoft exchange server) • Email support • Printer support (network, local, MFP).