Experience

Futura Systems

• United States
• Software Development
• 1 - 100 Employee

• Software QA Analyst

  • Oct 2021 - Present

  Atlanta, Georgia, United States • Develop and execute comprehensive test plans and test cases to verify software functionality, performance, and reliability, ensuring adherence to industry standards and best practices. • Conduct thorough and systematic testing of software applications, identifying and documenting defects, issues, and potential risks to facilitate timely resolution. • Perform Web Application Testing, REST API testing, Third Party CIS System Integration testing, and IOS Application… Show more • Develop and execute comprehensive test plans and test cases to verify software functionality, performance, and reliability, ensuring adherence to industry standards and best practices. • Conduct thorough and systematic testing of software applications, identifying and documenting defects, issues, and potential risks to facilitate timely resolution. • Perform Web Application Testing, REST API testing, Third Party CIS System Integration testing, and IOS Application testing. • Collaborate with development teams to understand product requirements, design specifications, and technical documentation, providing valuable insights to improve the overall software development lifecycle. • Utilize automated testing tools and frameworks to streamline testing processes, improve efficiency, and enhance overall test coverage for complex software systems. • Perform in-depth analysis of test results, providing clear and concise reports and recommendations to stakeholders, including senior management and development teams, to support data-driven decision-making. • Continuously monitor and assess the quality of software products throughout the development cycle, proactively identifying areas for improvement and implementing effective quality assurance measures. • Mentor and provide guidance to junior members of the quality assurance team, fostering a collaborative and knowledge-sharing environment to promote professional growth and development within the organization.

• GIS Support Specialist

  • Dec 2020 - Oct 2021

  • Provide expert-level technical support to clients and end-users, addressing inquiries, troubleshooting issues, and resolving complex challenges related to GIS software, tools, and applications. • Act as a subject matter expert for GIS products, staying updated on the latest industry trends, emerging technologies, and advancements in GIS applications, and sharing this knowledge with internal teams and clients as appropriate. • Engage in customer relationship management, fostering… Show more • Provide expert-level technical support to clients and end-users, addressing inquiries, troubleshooting issues, and resolving complex challenges related to GIS software, tools, and applications. • Act as a subject matter expert for GIS products, staying updated on the latest industry trends, emerging technologies, and advancements in GIS applications, and sharing this knowledge with internal teams and clients as appropriate. • Engage in customer relationship management, fostering positive relationships with clients, understanding their needs, and providing personalized support and guidance to enhance their overall experience with GIS products and services.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Section Sergeant

  • Oct 2006 - Oct 2014

  Fort Riley, KS & Hohenfels, Germany Two tours (Iraq, Afghanistan). JMRC (Joint Multinational Readiness Training Center); OP Training with foreign-national task forces. Manage, account for, counsel, and advise personnel. DTMS (Database) SuperUser, updating and process implementation. Conduct training classes. Analyze, and prioritize day to day tasks for platoon.