Christopher Hosey
Product Specialist at Calendly- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Preventing Workplace Harassment
Emtrain -
Preventing Workplace Harassment
Emtrain
Experience
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Calendly
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United States
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Software Development
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400 - 500 Employee
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Product Specialist
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Aug 2022 - Present
Presented products to customers through verbal descriptions or demonstrations. Distributed product samples to customers for evaluation purposes. Identified customer needs to recommend appropriate products based on knowledge of products and brand offerings Met with customers to discuss needs, building rapport and providing product recommendations. Be the first point of contact for users when they need help or have questions, providing solutions and creating the very best Calendly support experience Help our customers schedule more meetings Take a consultative approach to problem-solving Patiently empathize with customers throughout shifts Attend regular ticket audits and receive active feedback on a day to day basis Document & escalate customer and internal issues appropriately Go above and beyond to serve customers and team (be a self-starter) Use technical savviness and resourcefulness to assist customers relatively autonomously Show less
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Backstop Solutions Group
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United States
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Financial Services
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100 - 200 Employee
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Client Care
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Mar 2022 - Aug 2022
Participates fairly and equitably with Client Care team in handling incoming client calls, email inquiries and other forms of communication, from both external firm clients as well as internal application users in need of technical support assistance Accurately and with outstanding attention to detail, documents, tracks, and monitors support requests in order to provide prompt, accurate solutions to all external and internal requests and inquiries Promptly identifies, researches, and resolves both technical as well as non-technical user issues Analyzes client feedback, feature requests and other inquiries as necessary and works directly with the Tier II and development team to ensure a coordinated effort for the release of features and fixes Liaises with various external service providers and software vendors to ensure client needs are met efficiently and effectively (e.g Outsourced IT) Serves as internal ongoing mentor (internally referred to as “buddy”) and trainer to current and new team members, developing tools and documentation for such training and providing valuable internal resources to the firm Actively participates in updating internal Client Care documentation, becoming a subject matter expert in various application areas, and regularly sharing knowledge with the team Participates in and supports large-scale team initiatives for various additional departmental projects, as assigned, on an ongoing basis while maintaining excellence in client care service interactions Encouraged client participation and compliance in case management program efforts. Coordinated follow-up plans by scheduling appointments or enrolling clients in programs. Show less
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Project Specialist
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Feb 2021 - Feb 2022
Working towards bettering myself and those around me with my leadership and eagerness to learn.
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Customer Service Representative
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Sep 2015 - Feb 2021
Respond to customer inquiries via email and phone. Answer emails and general inquires. Problem solving issues. Help integrate new features that are later introduced in the app. Follow company guidelines towards seeing our problems until their resolution.
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AlliedBarton Security Services
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Security and Investigations
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700 & Above Employee
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Security Officer/Administrative Assistant
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Apr 2011 - Apr 2015
Patrolling and monitoring multiple floors of a office building. Answering phone calls and emails of employees and customers. Handling of visitors for building and verification. Patrolling and monitoring multiple floors of a office building. Answering phone calls and emails of employees and customers. Handling of visitors for building and verification.
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Education
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2003 - 2006
Richards Career Academy
High school diploma, Culinary Arts
Community
