Christopher Hernandez
Help Desk Technician at Apex Healthcare Systems- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
CompTIA
Experience
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Apex Healthcare Systems
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Help Desk Technician
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Sep 2019 - Present
• Managed active directory users; reset passwords; added user to appropriate member groups. • Configure, set up and troubleshoot workstations, email accounts and applications. • Performed disk cleanups and software updates. • Install and test hardware in laptop and desktop computers including hard drives, motherboards and memory. • Analyze and resolve problems with peripherals (printers, scanners, external hard drives, etc.). • Update drivers and mapping network drives; set application defaults. • Accurate and detailed ticket documentation upon completion. Show less
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Advanced Computer Technologies
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United States
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Information Technology & Services
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Service Desk Specialist
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Mar 2018 - Mar 2019
• Managed active directory users; reset passwords; added user to appropriate member groups. • Configure, set up and troubleshoot workstations, virtual private networks, email accounts and applications. • Maintained servers, disk cleanups and software updates. • Utilized VMware ESXI to increase hard drive storage if necessary. • Install and test hardware in laptop and desktop computers including hard drives, motherboards and memory. • Analyze and resolve problems with peripherals (printers, scanners, external hard drives, etc.). • Update drivers and mapping network drives; set application defaults, and MSP application vendor support. • Reply to email requests in a timely manner, Monitor email alerts for AV, disk alerts, and Internet Connectivity. • Update Documentation for resolutions, accurate and detailed ticket documentation upon completion. • Administered incoming tickets to keep the queue to a minimum; updated ticket status and reviewed completed tickets. Show less
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Level Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Engineer
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Feb 2017 - Mar 2018
Initially offered a ten-week Internship with this company that provides technical IT support to corporations. 02/17 to 03/18 Upon graduating, I was offered permanent employment. Left the company to accept a position with Flight Centre, but returned and rejoined the company after four months. IT Technician II • Provide on-site technical software and hardware support for all clients. • Install and test hardware in laptop and desktop computers including hard drives, motherboards and memory. • Analyze and resolve problems with peripherals (printers, scanners, external hard drives, etc.). • Update drivers and mapping network drives; Set default Windows Applications. • Implement remote support utilizing Labtech Control Center for installing programs and to run scripts. • Configure and install network routers and switches as well as other operational components. • Upgrade, install and administer Sophos Firewalls and coordinate ports and firewall rules. Show less
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Flight Centre Travel Group
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Australia
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Travel Arrangements
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700 & Above Employee
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Help Desk Engineer
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Sep 2016 - Feb 2017
• Managed active directory users; reset passwords; added user to appropriate member groups. • Configured, set up and troubleshot workstations, Wyse terminals and virtual private networks. • Maintained server software, hardware and all software updates. • Served as Ticket Master; Administered incoming tickets to keep the queue to a minimum. • Updated ticket status and maintained constant updates until ticket resolution. • Repaired in house or shipped user-configured replacement computers to users. • Served as a secondary point of contact for any escalated issues that were unable to be resolved by Help Desk staff. Show less
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Education
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2015 - 2016
Lincoln Tech
Information Technology, 4.0
Community
