Compliance Specialist

• Dec 2021 - Present

National Manager, Risk Services

• Nov 2019 - Nov 2021

• Recruitment, people management and coaching a national team of risk consultants. • Responsible for leading, developing and supporting CCI's Client Risk Management Strategy • Stakeholder management, engagement and influencing across all levels.• Strong demonstrated procurement experience through evaluation of multiple high value tenders. • Thought leadership and provision of strategic advice for initiatives across Education, Church , Welfare & Aged Care Sectors. • Comprehensive understanding of our clients' organisational environment, culture, policies and procedures, including compliance allowing our team to provide advice where required.

Innovation Community Manager

• Aug 2017 - Aug 2019

Responsible for leading, developing and supporting CCI's Innovation Strategy.People management and coaching of CCI’s National Innovation Community participants.Responsible for the management and implementation of the Affordability Initiative for CCI and the Catholic Church, focusing on stabilizing the cost of property insurance in Australia and improving client sustainability.Responsible for the delivery of a project designed to improve the customer experience process in lodging personal accident claims.Responsible for the management and implementation of the first RPA pilot at CCI for Certificates of Currency.Responsible for the rolling out LEAN process improvement training nationally across CCI.Management of pilot programs and experimentation using Microsoft Teams designed to improve team collaboration.

Risk Consultant

• Aug 2012 - Aug 2017

• Assist clients develop their Risk Management Framework, including risk assessment methodologies.• Facilitate risk profiling sessions with senior stakeholders, across multiple agencies in line with risk management standard ISO 31000.• Develop control self-assessments and risk control reviews to assist clients assess and improve their internal control environment.• Scope, execute and deliver a variety of reviews against local legislation and industry best practice.• Contribute to board, audit and risk committee reports and departmental budgets. • Monitor legislative and regulatory change and educate clients on the impacts and required actions to meet requirements through the development of publications, workshops and eLearning solutions.• Deliver risk training programs (face to face and eLearning packages) to educate clients on a variety of risk and compliance matters.• Coach and mentor junior members of staff.

Liability Claims Officer

• Jul 2009 - Aug 2012

• Manage both litigated and un-litigated liability claims• Management of all classes of liability claims – Public Liability, Statutory Liability, D & O, Professional Indemnity & Employment Practices • Liase with internal CCI departments advising Underwriting, Risk Management & Client services on claim trends & patterns• Mater Hospital Under Excess Scheme Project • Mary Mackillop Canonization Project • I 90 Systems change projects to ensure efficiencies within my role• Increased knowledge , functional & technical of microsoft office suite products• Technically proficient with Insure 90 (i90) • Present claim issues to both internal staff as well external clients • Collaboration on Incident Reporting System Project & Claims Cause Code Project • A sound knowledge of common law principles and legislation applicable to management of public liability claims;o Demonstrated ability to manage client relationships and respond to client sensitivities o Strong administrative, organizational skills, and proficient with Microsoft office productso Ability to work under pressure and possess an understanding of the importance of meeting deadlines through effective time management skillso Liaise with clients, insurers, claimants and external providers and maintains relationships with contacts: Interpret policy wordings; Analyses claims history data; Liaise with Claims Officers and clients to assist in complex claims issues and settlements;• Provide instructions to clients, assessors and solicitors on complex claims• Negotiate with claimants to minimize CCI’s claims • Ensure that all records relating to claims are maintained• Ensure that all indemnity issues are reviewed by the National Claims Manager

World Youth Day 2008 Claims Coordinator

• Jan 2008 - Jul 2009

• Research of Large Scale Public Events eg. Commonwealth Games • Risk & Catastrophe Modelling for Large Scale Public Events• Development of the Proclaim Management Solutions / CCI Claims Management Program Flowcharts for Claim Distribution Development of the Policy & Procedures for Proclaim Management Solutions • Developed Training Materials for Proclaim Management Solutions • Presented Claims Management Program to WYD Trust Insurance & Risk Assessment Committee • Development of Accidental Management Procedures and the Templates for Incident Reporting • Develop & Deliver training of Proclaim Management Solutions Staff on CCI’s insurance policy portfolio.• Developed and Presented Volunteer Training incident reporting • Developed Letters for Every Diocese, Major Religious Order and Client Broker explaining Incident Reporting • Developed and Presented Claims Management Training for CCI Claims Staff, CCI Key Stakeholders & CCI State Managers • Liaise with Diocese and Religious Orders around Australia providing real-time incident reporting advice• Finalise Proclaim Management Solutions involvement in Program• Monitor, Manage, Action, Finalize any outstanding WYD 08 related claims• Develop and Deliver Manual outlining process • Conduct a project debrief• Drive, develop and Deliver WYD 08 Claims Management Program results to CCI Key Stakeholders.

General Insurance Claims Specialist - Property & Motor

• Mar 2005 - Jan 2008

• Provide advice on Property claims to clients • Control and manage property claims Australia wide• Control and manage large loss property claims Australia wide• Develop ways to make the SW Property Team run efficiently• To negotiate, settle and determine on insured claims• To determine and respond to clients needs and problems• Provide instructions to assessors, clients and third parties• Initiate debt collection procedures• Work within a team environment• Maintaining claims records• Reviewing and revising all outstanding claims• Signing of cheques up to $25,000• Provide advice on Motor claims to Insureds• Provide motor vehicle claims management reports to CCI Property Claims Manager• To Negotiate and settle insured and third party claims• To determine and respond to clients needs and problems• Provide instructions to solicitors, assessors, clients and third parties• Instructing solicitors to initiate recoveries from at fault third parties• Debt collection from third parties• Work in a team environment• Maintaining claims records• Reviewing and revising all outstanding claims• Provide advice on Property and Motor claims to clients and brokers

Personal Lines Underwriter

• Mar 2004 - Mar 2005

• Decline excessive risks • Decrease value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe profitable distribution of risks, using reference materials• Examine documents to determine degree of risk from such factors as applicant financial standing and value and condition of property• Making decisions that will impact positively on the financial outcomes of the business• Supporting the Personal Lines Team Leader in assessment of risk to build a sustainable portfolio• Making decisions in accordance with company guidelines, policies and procedures• Completion of assigned business tasks on a daily basis• Training and transferring expertise to other internal departments• Ability to interact with internal & external stakeholders in a professional manner• Providing timely service to internal and external stakeholders• Making accurate and sound business decisions

Commercial Underwriter

• Jan 2002 - Mar 2004

 Screened and assessed new applications according to predetermined criteria. Identified potential risks that could cost the company money. Worked closely with the actuarial department to design alternative insurance options. Reported to management on potential losses and excessive risks.  Screened and assessed new applications according to predetermined criteria. Identified potential risks that could cost the company money. Worked closely with the actuarial department to design alternative insurance options. Reported to management on potential losses and excessive risks.