Experience

Enfort Homes

• United States
• Construction
• 1 - 100 Employee

• Superintendent

  • Sep 2020 - Present



Pinnacle Builders LLC

• United States

• Construction Superintendent

  • Jul 2020 - Sep 2020



TBD

• Online Audio and Video Media
• 1 - 100 Employee

• TBD

  • Mar 2020 - Jul 2020



Prince Telecom LLC

• United States
• Telecommunications
• 100 - 200 Employee

• Technical Operations Manager

  • Mar 2019 - Mar 2020

  • Processed onboarding documentation for 40+ supervisors and technicians plus paperwork for issued equipment during the transition of the company’s acquisition• Hired, trained, and filed HR-related documents for 25 technicians over a 2-month span in order to meet Comcast headcount requirements during peak seasons • Designed more consistent schedules for crewmembers and warehouse to create profitable routes based on budget constraints, thus increasing moral at the Redmond and Seattle branches• Instituted new schedules and daily quality assurance checklists in order to constantly monitor equipment safety standards while meeting PNL requirements• Developed onboarding curriculum and trained all newly hired technicians understood best practices and guidelines for video, Internet, and voice cable installations within 5 weeks



Pioneer Cable Contractors Inc. / OC Communications Inc.

• Regional Technical Operations Manager

  • Jul 2016 - Mar 2019

  • Tracked performance metrics such as rework and PHT of 130+ technical personnel spread throughout 4 warehouses and 6 branches, exceeding Comcast benchmarks with a 48-hour callback of 5.78% and top tNPS• Reallocated appropriate employee headcount to various locations nationwide on a monthly basis to satisfy perpetual changes in personnel requirements• Cultivated vendor relationships to fulfill headcount requirements, release workloads, and maintain supplies inventory levels needed to consistently meet customer needs • Strengthened customer relationships via persistent in-person interactions and written communications

• Field Technical Operations Supervisor

  • Jul 2007 - Jul 2016

• Field Telecommunications Technician

  • Nov 2006 - Jul 2007



Wu Construction LLC

• United States
• Construction

• Estimator

  • Mar 2003 - Jul 2006

• Foreman

  • May 2001 - Mar 2003

• Laborer

  • Feb 2001 - May 2001



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• US Army Infantryman

  • 1996 - Feb 2000

  * Mastered leadership and conflict resolution techniques to enhance relationships among all military rankings