Business Analyst

• Sep 2023 - Present

Agile Business Analyst

• Aug 2021 - Jul 2023

As an Agile Business Analyst, working in a growing property tech company, I was responsible for driving successful cross-functional teams and assisting in the delivery high-quality products. This involved translating business needs into actionable requirements and acceptance criteria, ensuring alignment with stakeholders. Proficient in design, wireframing, and API development, with a strong commitment to industry standards and user experience. As an Agile Business Analyst, working in a growing property tech company, I was responsible for driving successful cross-functional teams and assisting in the delivery high-quality products. This involved translating business needs into actionable requirements and acceptance criteria, ensuring alignment with stakeholders. Proficient in design, wireframing, and API development, with a strong commitment to industry standards and user experience.

Technology Consulting Analyst

• Aug 2019 - Aug 2021

Australian Government Client | Business Analyst/Systems Analyst • Integrated into an Scrum team as part of the designer team • Developed a foundational knowledge of tools and calculators within the ATO environment: both authenticated and integrated • Coordinated multiple feature walkthroughs to bring the designer, developer and build team across the required updates to a specific tool/calculator. • Led the design of a important feature that would be release for FY20-21 Australian Government Client | Business Analyst • Integrated in to a SAFe agile framework as part of a newly formed BA Team • Assisted in capability/feature prioritisation and governance of associated documents to ensure timely delivery of desired applications/functions • Developed a foundational knowledge (technical & business) of authorisation products that sit within the department • Coordinated multiple workshops over the course of a planning cycle to determine capability/feature business requirements and ensured its readiness prior to sprints • Developed subject matter expertise in the Team Foundation Server (TFS) tool • Tracked and managed the release of capabilities/features • Utilised the ‘query script’ function to create desired views of capabilities/features NZ Electrical Wholesaler| Supply Chain & Data Analytics • Understanding the Electrical Wholesaler Market and its consequences on the client’s Supply Chain processes. • Developed a foundational knowledge of Supply Chain processes and management. • Assisted in the evaluation of the client’s AS-IS supply chain model and the development on their potential TO-BE model. • Utilised Power BI to visualise and analyse the client’s transactional data in order to understand the current state of their supply chain network. Show less

Sales Assistant

• Mar 2018 - Aug 2019

As a sales assistant, I strived to offer an efficient and effective customer service experience whilst undertaking a 2IC-related role. My responsibilities included managing social media accounts, marketing strategies, managing incoming stock and assisting in procurement. As a sales assistant, I strived to offer an efficient and effective customer service experience whilst undertaking a 2IC-related role. My responsibilities included managing social media accounts, marketing strategies, managing incoming stock and assisting in procurement.

Sales Assistant

• Jun 2017 - Mar 2018

As a sales assistant, a high level of customer service was displayed where customers were served effectively and efficiently and all customer concerns were handled in a proactive and positive manner. Numerous managerial roles were undertaken including sales analysis as well as maintaining merchandising fixtures in order to effectively promote store merchandise and stock accessibility. As a sales assistant, a high level of customer service was displayed where customers were served effectively and efficiently and all customer concerns were handled in a proactive and positive manner. Numerous managerial roles were undertaken including sales analysis as well as maintaining merchandising fixtures in order to effectively promote store merchandise and stock accessibility.

Tutor

• Oct 2016 - May 2017

My role as a tutor requires me to manage a group of students and continually deliver exceptional service to the students. To do so, I must develop and implement comprehensive lessons plans whilst offering support to each student. By monitoring and assessing student performance, I am able to modify resources to meet the diverse needs of students. My role as a tutor requires me to manage a group of students and continually deliver exceptional service to the students. To do so, I must develop and implement comprehensive lessons plans whilst offering support to each student. By monitoring and assessing student performance, I am able to modify resources to meet the diverse needs of students.

Retail Assistant

• Jan 2016 - Mar 2017

As a sales assistant, a high level of customer satisfaction through excellent customer service was ensured as well as maintaining outstanding store condition and visual merchandising standards. As a sales assistant, a high level of customer satisfaction through excellent customer service was ensured as well as maintaining outstanding store condition and visual merchandising standards.

Crew Member

• Jan 2015 - Jan 2016

Providing an accurate, friendly and fast customer service as well as adhering to performance standards allowed me to learn effective communication skills. Providing an accurate, friendly and fast customer service as well as adhering to performance standards allowed me to learn effective communication skills.