Experience

Schwab Retirement Plan Services

• United States
• Financial Services
• 1 - 100 Employee

• Director, Conversion Management & Document Services

  • May 2019 - Present

  Richfield, Ohio, United States As a Director of Conversion Management & Document Services, I lead a team of incredibly motivated Conversion Managers and Document preparers who onboard new client relationships to Schwab Retirement Plan Services and work with existing clients on updating and maintaining various documents. Working closely with Sales, Business Development, and Implementation Team members, the Conversion Manager and Document Service team members develop project plans and shepherds a new client through the… Show more As a Director of Conversion Management & Document Services, I lead a team of incredibly motivated Conversion Managers and Document preparers who onboard new client relationships to Schwab Retirement Plan Services and work with existing clients on updating and maintaining various documents. Working closely with Sales, Business Development, and Implementation Team members, the Conversion Manager and Document Service team members develop project plans and shepherds a new client through the process to a successful transition to the live arena and assist the current clients with various plan document updates when needed. As the Director, I work closely with various institutional counterparts to develop strategies and improvements in processing and procedures that permit the Conversion Managers and Document Service personnel to better perform their functions and creative a positive experience for the clients and their advisors/consultants during the conversion process and thereafter. I assist with recruiting and leading these very tenured individuals in order to achieve strategic performance objectives.

• Director, Relationship Management

  • Mar 2013 - May 2019

  Richfield, Ohio, United States As a Director of Client Relationship Managers, I lead a team in a manner that encourages measurable, positive outcomes in client penetration, retention, profitability and new sales. I am the primary point of contact for the Relationship Managers (Field Vice Presidents) and serve as the point person for the team addressing internal and external client interactions at Retirement Plan Services, business partners and senor leadership levels. I assist with recruiting and leading these very tenured… Show more As a Director of Client Relationship Managers, I lead a team in a manner that encourages measurable, positive outcomes in client penetration, retention, profitability and new sales. I am the primary point of contact for the Relationship Managers (Field Vice Presidents) and serve as the point person for the team addressing internal and external client interactions at Retirement Plan Services, business partners and senor leadership levels. I assist with recruiting and leading these very tenured individuals in order to achieve strategic performance objectives.



PlanMember Financial Corporation

• United States
• Financial Services
• 100 - 200 Employee

• Senior Vice President

  • Jun 2000 - Jul 2013

  • Responsible for the all facets of the institutional business line servicing employer sponsored retirement plans, including maintenance of existing relationships and the development of new relationships throughout the country. • Liaisons for trust banks and independent representatives supporting employee benefit clients. • Developed and support a new product offering of employer sponsored retirement plan for ERISA 403(b) and 457(b) Plans for not-for-profit and governmental entities… Show more • Responsible for the all facets of the institutional business line servicing employer sponsored retirement plans, including maintenance of existing relationships and the development of new relationships throughout the country. • Liaisons for trust banks and independent representatives supporting employee benefit clients. • Developed and support a new product offering of employer sponsored retirement plan for ERISA 403(b) and 457(b) Plans for not-for-profit and governmental entities offered through the PlanMember Services Corporation sales channels. • Provide legal consulting support for PlanMember Services Corporation for issues related to qualified and non-qualified retirement plans, and various individual retirement account arrangements. This includes the implementation of correction efforts for administrative and operational failures in accordance with the applicable correction programs permitted by existing laws and regulations. • Created and implemented internal and external policies and procedures to assist with the fiduciary compliance issues related to retirement plans, including sponsor and plan participant educational programs and support, as well as internal education programs for support staff and independent representatives of PlanMember Services Corporation. • Manage internal and external sales-representatives and provide direct legal, regulatory, consulting and sales support to three Retail Business Development Officers and 400 plus Registered Representatives selling the PlanMember Services Program throughout the country. Show less



Sterling, A Division of National City Bank

• Vice President, Director

  • 1998 - 2000

  Pepper Pike, Ohio • Created compensation and benefits consulting practice for financial consulting firm. Supported and educated staff members of Family Office, Wealth Transfer Planning, Corporate Executive Services and Alternative Investments on ERISA, IRS, and DOL rules and regulations for qualified, non-qualified, compensation, and health and welfare arrangements. • Developed client relationships for the above divisions through active participation in internal and external sales, executive seminars and… Show more • Created compensation and benefits consulting practice for financial consulting firm. Supported and educated staff members of Family Office, Wealth Transfer Planning, Corporate Executive Services and Alternative Investments on ERISA, IRS, and DOL rules and regulations for qualified, non-qualified, compensation, and health and welfare arrangements. • Developed client relationships for the above divisions through active participation in internal and external sales, executive seminars and client financial counseling. • Planned and began implementation of a resource center for high level, fee for service consulting on compensation and benefit related issues for the Institutional Trust, Private Client, and Private Investment Advisors Group of National City Bank. • Developed new products and specialized consulting services to encourage asset transfer to National City Bank. Show less

• Senior Manager

  • 1996 - 1998

  Directed Client Services Relationship Management. Responsible for maintaining contact with senior level clients to discuss benefit services, plan investment, and additional trust and retail opportunities. Legal/Compliance Department team member. Senior Manager, Conversion Department. • Assisted with the development of highly successful “SchwabPlan.” Revised and adapted the plan document to conform to administrative procedures and plan objectives. Established implementation procedures. •… Show more Directed Client Services Relationship Management. Responsible for maintaining contact with senior level clients to discuss benefit services, plan investment, and additional trust and retail opportunities. Legal/Compliance Department team member. Senior Manager, Conversion Department. • Assisted with the development of highly successful “SchwabPlan.” Revised and adapted the plan document to conform to administrative procedures and plan objectives. Established implementation procedures. • Assisted with establishment and development of Conversion Department. Coordinated and managed team of Conversion Specialists for new clients. Assisted with pre-qualification process and assisted national sales force with selling and closing of qualified daily valuation plans. • Maintained conversion account client relationships for largest conversion plans ranging in asset size from $50M to $150M. • Acted as External Conversion Manager for client during the conversion process; developed and drafted plan documents, board/partnership resolutions, communications materials, SPD’s, conversion plans etc. • Converted over $1B in assets over two years and managed the conversion of 200 complete plans. Won national recognition and the Schwab Excellence in Service Award. • Developed and amended Customized plan documents and service agreements for company daily valuation product resulting in Turn Key Administrative Services. • Provide consultative services in numerous non-core areas such as nonqualified deferred compensation, rabbi trust, 457, Health and Welfare, 403(b) and ESOP Plans. Show less



Deloitte & Touche, LLP

• United States
• Alternative Medicine

• Manager, Tax Benefit Practice

  • 1994 - 1996

  Cleveland, Ohio Conduct research and consult on ERISA, Tax and administrative matters relative to qualified and nonqualified employee benefit plans, compensation consulting, and health and welfare arrangements; Emphasis on complimenting tax and audit services offered to existing clients and cross selling services to new clients and prospects. • Recognized internally as regional expert on ERISA matters relating to Tax Benefit and Audit Practice. • Prepared plan documents and employee communication… Show more Conduct research and consult on ERISA, Tax and administrative matters relative to qualified and nonqualified employee benefit plans, compensation consulting, and health and welfare arrangements; Emphasis on complimenting tax and audit services offered to existing clients and cross selling services to new clients and prospects. • Recognized internally as regional expert on ERISA matters relating to Tax Benefit and Audit Practice. • Prepared plan documents and employee communication materials relating to all qualified and nonqualified retirement plans, ISO, NQSO, Cafeteria and Health and Welfare Plans. • Consulted on tax and regulatory matters pertaining to discriminatory testing promulgated by ERISA, IRC and DOL regulations with emphasis on selling value added services to clients. • Represented clients in matters concerning initial IRS plan qualification, amendment, termination and audits. • Developed employee communication, educational and enrollment programs primarily for Code § 401(k) Plans. • Developed curriculum and lectured on numerous aspects of benefit arrangements at internal, external, and client ventures. Show less



First National Bank of Ohio

• United States
• Banking

• Vice President and Trust Officer

  • 1988 - 1994

  Akron, Ohio Sales and Marketing representative specializing in Employee Benefit Plans. • Established marketing and sales materials for use in client meetings to develop new business for Trust Department. • Developed marketing plan to approach retail banking customers and consult on the establishment of qualified plans. • Developed list of centers of influence (attorneys, accountants, actuaries, consultants, etc.) for the purpose of developing new business. • Developed Code § 401(k)… Show more Sales and Marketing representative specializing in Employee Benefit Plans. • Established marketing and sales materials for use in client meetings to develop new business for Trust Department. • Developed marketing plan to approach retail banking customers and consult on the establishment of qualified plans. • Developed list of centers of influence (attorneys, accountants, actuaries, consultants, etc.) for the purpose of developing new business. • Developed Code § 401(k) communications materials and run education meetings. • Prepared Employee Benefit sales and marketing budget. • Administrator for largest clients of the employee benefit trust department. Show less



Dollar Savings & Trust Company

• Assistant Trust Officer

  • 1985 - 1988

  Youngstown, Ohio Managed Trust Department Employee Benefits Division. Coordinated and administered qualified retirement plans. • Developed departmental procedures manuals and training programs to verify compliance with ERISA, DOL and IRC Law and Regulations. • Assisted corporate council with implementation and submission of qualified retirement plans for Company and affiliated Banks of the Ohio Bancorp Holding Company.