Experience

Beacon Fire & Security (NI) Limited.

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• • Feb 2020 - Present

• • Dec 2019 - Present



ESS Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Maintenance Coordinator

  • May 2018 - Dec 2019



Crane Communications Ltd

• Belfast

• Service and Maintenance Co-ordinator

  • Oct 2016 - May 2018



Mitie

• United Kingdom
• Facilities Services
• 700 & Above Employee

• • Jan 2012 - Oct 2016

  To support and assist with installing and commissioning of alarm installations for CCTV , Fire and Intruder. Managing the transferring of contracts into MiTec using the Redcare Electronic Trading System , Dualcom Electronic Trading System and the ordering of transmitter receivers such as Redcare Classic , Secures and GSM , Dualcom Grade 1-3. Webway and Emizon units.Creating secure logon accounts for customers, Operations Managers and Engineers and designing Web Portal accounts using a web server Providing Technical support for installation engineersProviding assistance to Control Operators monitoring CCTV and Intruder/Fire alarms.Providing Operation Manager and Technical relief support cover when requiredInteracting with clients via email and telephone for monitoring updates such as key holding point of contact and out of hours movement .Initializing new account connections onto the MiTec monitoring platform such as Lloyds Pharmacy , Vodafone , BSKYB , HMCS , EMR , NWR. Creating and Testing transmitter setup's via Video Central Gold , Panasonic server , Heitel.Key SkillsHaving a good knowledge of intruder alarm systems.Good communication skills and gaining a good rapport with engineer's.Experience using the MiTec platform such as Video Sentinel Gold ,Sentinel Plus, MiTsm and Microsoft Office Package Show less

• • Jun 2011 - Jan 2012

  To manage Com Cens activities nationally and operation of alarm monitoring and handling. Key Responsiblities Com Cens• The operational use of iSAMS within the control room environment on a national level• Book On Employees• Automated Check Calls• Event incident management and recording• Handling unscheduled absences• Scheduling of unplanned changes to employee rota• Management of response to key holder and response and operationsMonitoring• Monitoring security systems (CCTV, Intruder, Fire Alarm, Lone Worker)• Management of alarm handling and escalation procedures Show less