Experience

Cox Communications, Inc.

• United States
• Telecommunications
• 100 - 200 Employee

• Field Sales Market Manager

  • Oct 2011 - Present

• Market Manager, Field Sales

  • Jan 2022 - Mar 2023

  Market Expansion (MET) & Beyond Borders Strategies: Achieved the highest penetration rates nationally of 83% by pre-selling into newly released territories with $149 ARPC. Bridging process flows between customers and network engineers, planners, construction teams, field technicians and contractors delivered a net promoter score (NPS) of 98. Indirect: Launched prepaid internet product (SUI) in 60 Boost corporate and affiliate retail locations. Achieved a 68% participation rate. Host events. Identify and secure additional partners and placement of SUI in SFU, MDU, and military. Third Party Retail: Achieved 110% to revenue goals and 112% to new customer relationship goals in the Walmart and Best Buy kiosk channel. Managed headcount to forecast and reduced opex by 23%. Maintained internal to external labor balance.Channel Sales/Field Sales MDU: Optimized portfolios which increased channel penetration from 18% to 32%. Achieved 119% to sales goals in 2022. Reduced unprofitable relationships by 13%. Pilot digital business cards increased leads by 23%.Channel Sales/Field Sales SFU: Merged SFU and MDU roles. Identified nonsubscribers with a propensity to buy and grew SFU sell-in mix by 7%. Achieved 80% agents at SFU qualifier with a premium sell-in rate 15% above the national average.Performance: Turf at 70%, minimizing DNK sales for profitability, 90-Day retention at 93%, SFU mix above 30%, and tool utilization above 90%. Additional revenue growth through 52% Gig sell-in mix. Achieved 109% on new customer relationship goals and 113% on Net Revenue Goals in 2022. Show less

• Market Manager, Multi-Services Sales

  • Mar 2015 - Jan 2022

  Homelife: In-home consultation and design of Homelife automation and monitoring products. Achieved 138% to sales goals and 167% to OTC revenue goals. maintained 71% accessory add-ons at time of install and a NPS score of 87%. Covid-19 Action plan: Transitioned all field agents into new roles to preserve talent and support customers. Trained and equipped agents for call center and remote roles which included inbound, outbound, tech support, retention, DSCC, retention chat, and special projects. Field agents outperformed historical results in every performance and quality metric by 12%.Channel Sales/Field Sales MDU: Lead strategic change to shift portfolio loads from 85 locations to 25 locations per agent focusing on A & B class MDUs. ARPC increased by 33%. 90-day retention increased by 11% to be above 90%.Channel Sales/Field Sales SFU: Achieved turf of 73% and stopped employee attrition by introducing micro territories and making territory realignments. Door2Door framework increased presentation rates by 38% and new customers by 11%.Military: Doubled incremental sales by providing military member connectivity needs through on base and off base strategies. This included digital and print media, telecom, and events. Partnered with operations to deliver same day service. Show less

• Southwest Market Sales Leader

  • Oct 2011 - Mar 2015

  Channel Sales/Field Sales MDU & Communities: Capture market share of the seasonal 60K residents and students that relocate twice a year in Southern Arizona. Averaged 108% to sales goals and 111% to revenue goals. In&On: Activate internet services prior to occupant move in and resident follow up to transfer service into resident name. Achieved a 80% take rate resulting in a 26% penetration lift.Connect2Compete: Piloted connecting internet services with low income housing to bridge the digital divide. Hosting events adding 150 subscribers per school across Southern Arizona. Cox Home Security: Launched the Home Security product and proved the case model in the first 12 months. Initiated rebrand of Home Security to Homelife for national launch and roll out into 8 markets eventually reaching 1.5 million subscribers. Show less



Beacon Company

• Southern California

• Business Owner

  • 2007 - 2011

  B2B Business development startup company. Specialized in providing sales, marketing, and operational solutions to other businesses. Company grossed $350,000 in sales the first year. Partnered with stakeholders on key performance strategies to develop customized business solutions. Solutions incorporated sales, marketing, and operational strategies for customers which resulted in a 50% increase in sales and revenue within 90 days for the client. Sustainability: Provide leadership training and sales training to employees of clients. Show less



LMS Inc

• Southern California

• Business Development Manager

  • 2004 - 2009

  Business management service company. Provides sales support, staffing, and client support services to small businesses in California. Increased sales from $300,000 monthly to $950,000 monthly during the five year period. Expanded from four office locations in Southern California into 15 office locations and eight new territories throughout central and northern California. Set performance goals and lead cross functional sales teams achieving 69% increase in customer case loads. Designer of custom built web based CRM tools. Worked with web architects and IT specialists to simplify operations. Increased intake, case management, and billing efficiencies by 42%. Show less



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Area Sales Manager

  • Jan 2002 - 2004

  Managed four full-service retail stores in the Inland Empire. Averaged 106% to goals.Talent acquisition, product and service training, planogram and financial audits, resulted in retail gold standard recognition. Piloted six TPR kiosks placed in malls spanning 140 miles which increased overall incremental sales by 38%

• Retail Store Manager

  • Jul 1999 - Jan 2002

  Rolled out first smart phones with data connectability and achieved 130% of data plan goals.Integrated Sprint and Nextell processes and platforms during merger.2000 & 2001 recipient of the “Los Angeles Market MVP of The Year Award”