Christopher DaSilva
Quality Assurance Analyst at TLP Software- Claim this Profile
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Bio
Credentials
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AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Apr, 2021- Nov, 2024
Experience
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TLP Software
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United States
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Software Development
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1 - 100 Employee
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Quality Assurance Analyst
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Sep 2017 - Present
-Collaborated between clients and developers in performing quality assurance tasks.-Organized and performed test batteries for reoccurring software releases.-Performed project management duties to ensure strict deadlines are met.-Participated in regular meetings and conferences with clients and team members.-Utilized SQL Server Management Studio to resolve escalated customer service requests.
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Operations and Customer Support
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Feb 2015 - Sep 2017
-Utilize MDM software to manage over three thousand devices nationwide remotely.-Configure and secure tablet solution with proprietary and in-house software.-Maintain rapport with management at energy marketers, process new orders and insurance requests.-Provide technical support to managers and sales agents.-Train and manage new employees in operations tasks and responsibilities.
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EC Infosystems - A VertexOne Company
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Analyst
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Apr 2014 - Jan 2015
-Managed a wide-variety of IT needs including server monitoring, network permissions, backups, malware resolution, and configuring new workstations. -Performed test transactions with customers using PGP encryption and assessed accuracy. Utilized ticket system to resolve any issues. Escalated software issues to in-house developers if necessary. -Monitored several thousand daily EDI transactions for data integrity. -Performed server management including hardware replacements and new virtual machine configurations. Show less
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CVW Systems Inc.
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Massapequa Park, NY
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Technical Consultant
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2008 - 2014
-Consulted businesses and individuals of ways to utilize or improve information-technology solutions. -Managed hardware/software installations and upgrades, network configuration, integration/synchronization of mobile devices, data recovery and migration, and virus/malware removal/quarantine. -Conducted one-on-one computer training. -Built and managed corporate websites utilizing CMS technology. -Perform regular follow-ups with clients to ensure all needs are being met. -Consulted businesses and individuals of ways to utilize or improve information-technology solutions. -Managed hardware/software installations and upgrades, network configuration, integration/synchronization of mobile devices, data recovery and migration, and virus/malware removal/quarantine. -Conducted one-on-one computer training. -Built and managed corporate websites utilizing CMS technology. -Perform regular follow-ups with clients to ensure all needs are being met.
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eVero
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Melville, NY
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Programmer
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Jun 2011 - Aug 2011
Assisted a team of developers producing software designed for case management in the healthcare industry. Wrote code in Visual Basic, including that used for GUI components. Debugged large sections of code. Completed an extensive technical writing assignment—the rewrite of the software’s 170-page manual. Assisted a team of developers producing software designed for case management in the healthcare industry. Wrote code in Visual Basic, including that used for GUI components. Debugged large sections of code. Completed an extensive technical writing assignment—the rewrite of the software’s 170-page manual.
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Education
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2008 - 2014
State University of New York at Stony Brook
Information Systems, Business Specialization
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