English Second Language Teacher

• Sep 2022 - Present

Co-Founder

• Jul 2019 - Sep 2022

-Co-founder and ESL teacher. -Home English tutoring for students of all ages from 3-12 years old. -We cover speaking, listening, understanding, reading, writing, phonics, grammar. -Regular outdoor and off school English events. -Co-founder and ESL teacher. -Home English tutoring for students of all ages from 3-12 years old. -We cover speaking, listening, understanding, reading, writing, phonics, grammar. -Regular outdoor and off school English events.

Freelance ESL teacher and IELTS coach

• Aug 2019 - Jul 2020

-Part-time English teacher for an afterschool club covering reading, writing, listening, visual, interactive and spoken English. -Part-time one on one tutor for a teenage student focusing on phonetics, listening, and pronunciation. -ESL teacher for Chengdu no12 middle school covering a much higher variety of subjects. -IELTS spoken coach to prep students for IELTS examinations. -Online Private one on one ESL tutor for children -Part-time English teacher for an afterschool club covering reading, writing, listening, visual, interactive and spoken English. -Part-time one on one tutor for a teenage student focusing on phonetics, listening, and pronunciation. -ESL teacher for Chengdu no12 middle school covering a much higher variety of subjects. -IELTS spoken coach to prep students for IELTS examinations. -Online Private one on one ESL tutor for children

English Second Language Tutor

• Mar 2020 - Apr 2020

-English tutor for PalfFIsh -Classes taught live via a mobile app -English tutor for PalfFIsh -Classes taught live via a mobile app

ESL Teacher

• Jul 2017 - Aug 2019

-Awarded for having the highest student renewals and the largest rate of demonstration class sign-ups than any of our other campuses for the last two semesters Aug 2017 to Aug 2018 . -English teacher for children and adult students. Teach with various course books and also my own syllabus. -Lessons include spoken, written, reading, phonics, grammar etc. -Assist with the recruitment of teachers and students through Facebook and WeChat promotions. -Lead demonstration classes with children and their parents to help enlist new students. -Assist with marketing through promotions and events. -Build lesson plans for children's and adult classes. -Build other teaching material including videos, powerpoints, writing material, games, audios, etc. -Admin for the school's Facebook page. Used for marketing, promotions and recruitment purposes. Show less

ESL Teacher

• Feb 2017 - Jun 2017

- Intern English teacher/instructor for university students studying Logistics and Engineering. -Lesson plans taught through power point covering speaking, reading, listening and visual exercises. -Taught English to two classes, Engineering 20 students, and Logistics 29 students. -Planned and built lesson plans with my own syllabus and partly through school provided course book. -Part-time teaching occasionally provided with other levels and age groups. - Intern English teacher/instructor for university students studying Logistics and Engineering. -Lesson plans taught through power point covering speaking, reading, listening and visual exercises. -Taught English to two classes, Engineering 20 students, and Logistics 29 students. -Planned and built lesson plans with my own syllabus and partly through school provided course book. -Part-time teaching occasionally provided with other levels and age groups.

Customer Service Representative (Contract)

• Sep 2016 - Nov 2016

-Customer service for Ireland card services via telephone. -Targets included the sale of cash products, balance transfers, money transfers, and loans. Quality and efficiency also targeted. -Mandatory training included Anti-money laundering, code of ethics, compliance, business continuity etc. -Customer service for Ireland card services via telephone. -Targets included the sale of cash products, balance transfers, money transfers, and loans. Quality and efficiency also targeted. -Mandatory training included Anti-money laundering, code of ethics, compliance, business continuity etc.

Customer Experience Specialist

• Sep 2015 - Apr 2016

- Provided a high standard of service and support for members in numerous methods. Mainly via an online ticketing service, live chat and phones through Fresh Desk. Support also provided occasionally through live webinar chat feeds. -Provided assistance, support, advice, and recommendations for our members on various aspects on our online courses including payment queries, technical issues, webinars, launches, site queries, live summit bookings, troubleshooting etc. -Course and content moderation. -Billing, course, and subscription audits. -Trained other agents on techniques to increase customer satisfaction and increase the number of positive reviews we receive compared to neutral and negative. -Studied German as a foreign language in schools and online as this was a market the business was interested in. Show less

Customer Care Agent

• Nov 2014 - Feb 2015

-Fulfilled members queries relating to their private medical insurance via telephone. -Handled numerous queries including claims, checking cover, benefits, travel insurance, life insurance, outpatient claims, renewals, resolving complaints, life insurance, cancellations and so on. -Targeted on renewing existing policies, retaining potential cancellations, quality, efficiency, promoting Laya life and travel insurance. -Fulfilled members queries relating to their private medical insurance via telephone. -Handled numerous queries including claims, checking cover, benefits, travel insurance, life insurance, outpatient claims, renewals, resolving complaints, life insurance, cancellations and so on. -Targeted on renewing existing policies, retaining potential cancellations, quality, efficiency, promoting Laya life and travel insurance.

Customer Service, Sales and Secure messaging

• Aug 2007 - Nov 2014

-Fulfilled customer queries via phone and occasionally via secure messaging whilst promoting Bank of America’s products and exceeded performance monthly. -Maintained efficiency and a high standard of quality for our UK and Ireland customer base. -Promoted to the Super Achievers Team in 2008 for continuously exceeding performance. -Completed training in secure messaging to service customers via email. -Selected to complete training to assist Ireland card services during busy spells. -One of a small number of associates multi-skilled to service UK, Irish accounts and respond to secure messages for the UK contact center. -Assigned to Bank of America’s diversity and inclusion working group. Assisted in organizing and participating in many different events including family fun days, creating and selling world cookbooks, attending seminars, award ceremonies, volunteering and other activities actively promoting a fair and equal atmosphere in the bank. -Provided training and support to new hires on several occasions. -Deputized in the absence of managers for meetings, sickness, holidays, etc. -Provided coaching for other associates to boost sales, efficiency and quality performance. -Appointed to special projects for 6 months to assist with converting Bank of America systems to AvantCard which included testing system functions, writing instructions for other associates to use and ensuring the transition of customers’ data promptly and accurately. -Whilst in projects I worked closely with a project manager and a vendor in the United States on testing and implementing the first secure (verified by Visa, Mastercard Secure) service for our Irish customers. Show less

Hot Food Attendant

• Oct 2006 - Apr 2007

-Cooking. -Cleaning. -Customer Service. -Health and Safety. -Occasional shop floor duties including stocking, cleaning. assisting with customer queries. -Cooking. -Cleaning. -Customer Service. -Health and Safety. -Occasional shop floor duties including stocking, cleaning. assisting with customer queries.

Production Associate & Office Assistant

• Jun 2006 - Oct 2006

-Assembled car parts. -Tested quality of mirrors and other car parts for damage or defects. -Spent 6 weeks in admin office to assist with the transition of Donnely Electronics to Kimball. -Occasional reception duties. -General office duties including scanning, filing, photocopying, handling invoices greeting visitors at reception, phone calls etc. -Assembled car parts. -Tested quality of mirrors and other car parts for damage or defects. -Spent 6 weeks in admin office to assist with the transition of Donnely Electronics to Kimball. -Occasional reception duties. -General office duties including scanning, filing, photocopying, handling invoices greeting visitors at reception, phone calls etc.