Christopher Costa
Information Technology Help Desk at Glen Rock High School- Claim this Profile
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Bio
Experience
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Glen Rock High School
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United States
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Education Administration Programs
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1 - 100 Employee
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Information Technology Help Desk
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Apr 2021 - Present
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Help Desk Support Tech
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May 2009 - Apr 2021
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PCS Revenue Control Systems, Inc.
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United States
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Software Development
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1 - 100 Employee
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Senior Technical Support Specialist
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May 2009 - Apr 2021
- Team leader and provide assistance with any technicians’ questions and any escalating customer issues - Provide phone support and remote assistance to troubleshoot customers issues with company’s proprietary hardware and software - Travel to customer’s location, nationwide, or communicate remotely to install meal accountability software and P.O.S software and hardware - Assist with training new employees and customers - Complete all assignments on or ahead of schedule - Team leader and provide assistance with any technicians’ questions and any escalating customer issues - Provide phone support and remote assistance to troubleshoot customers issues with company’s proprietary hardware and software - Travel to customer’s location, nationwide, or communicate remotely to install meal accountability software and P.O.S software and hardware - Assist with training new employees and customers - Complete all assignments on or ahead of schedule
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Education
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2012 - 2015
Bergen Community College
Associate's degree, Network and System Administration/Administrator -
2008 - 2009
Lincoln Technical Institute-Paramus
Certification, Network and System Administration/Administrator
Community
