Experience

TeleResult

• Australia
• Telecommunications
• 1 - 100 Employee

• Network Analyst/Network Support Specialist - Full Time

  • Feb 2017 - Present

  Sydney, Australia Supports NSW Office of the Environment & Heritage ( WAN, LAN,WLAN ) including reporting to Telstra NOC for WAN/4G faults Deploys Cisco 3G/4G/4Gx routers across NSW Utilise Vfire and responsible for Solarwinds Maps (Network Layout updates) Liaise with OEH System Admins for Systems and Application issues Builds , Tests and Manages Wifi network using low-cost LTE routers for Waas (Wifi as a service) Setup DDNS , SNMP & ACS (CWMP)configurations for device management… Show more Supports NSW Office of the Environment & Heritage ( WAN, LAN,WLAN ) including reporting to Telstra NOC for WAN/4G faults Deploys Cisco 3G/4G/4Gx routers across NSW Utilise Vfire and responsible for Solarwinds Maps (Network Layout updates) Liaise with OEH System Admins for Systems and Application issues Builds , Tests and Manages Wifi network using low-cost LTE routers for Waas (Wifi as a service) Setup DDNS , SNMP & ACS (CWMP)configurations for device management. Point of Contact & Control Tester for network coverage testing in one of Melbourne's Large Network Infrastructure utilizing latest apps, 4G devices to work with remote techs in tracking signal strength while running series of call test/ftp/icmp test etc. Show less



Total Group Property Limited

• Technical Support Consultant (Internet) Part-Time

  • Jul 2014 - Mar 2017

  41 Mc Clarens St, North Sydney , NSW *Responsible in processing order for Internet/Fixed Line/Mobile customers that includes relocation/port or churn/reconnection/activation and cutover. *Providing Level 1 Technical Support to Broadband customers *Responsible in replacement/dispatch/configurations of ADSL & NBN Ready modems, Routers with General Networking. Supports clients BYO modems. *Assist customer on bill enquiry and payment *Troubleshooting /logging landline or ADSL/VOIP/NBN faults thru Iboss/LOLS/AAPT… Show more *Responsible in processing order for Internet/Fixed Line/Mobile customers that includes relocation/port or churn/reconnection/activation and cutover. *Providing Level 1 Technical Support to Broadband customers *Responsible in replacement/dispatch/configurations of ADSL & NBN Ready modems, Routers with General Networking. Supports clients BYO modems. *Assist customer on bill enquiry and payment *Troubleshooting /logging landline or ADSL/VOIP/NBN faults thru Iboss/LOLS/AAPT Frontier/Telco In A Box Fault System Tools. *Assist in Billing/Accounts/Pre-Sales, data entry and general admin task. *Randomly monitor upstream links to Main Carrier for network outage and oversubscription. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Global NOC Engineer

  • Jul 2007 - Apr 2014

  Alabang, Muntinlupa Philippines * Responsible in a wide range of network activity surrounding the maintenance and support of Verizon Business managed customer networks. These activities includes network surveillance, issue triaging , circuit testing, and repair , router configuration management and hardware replacement * Lead and Interact with Customer service centres , Network Mgmt Centers, Verizon Business Ops Group, Local exchange carrier technician, Account Teams to facilitate isolation and fault restoral in the… Show more * Responsible in a wide range of network activity surrounding the maintenance and support of Verizon Business managed customer networks. These activities includes network surveillance, issue triaging , circuit testing, and repair , router configuration management and hardware replacement * Lead and Interact with Customer service centres , Network Mgmt Centers, Verizon Business Ops Group, Local exchange carrier technician, Account Teams to facilitate isolation and fault restoral in the network within established baseline objectives. Experienced in managed services and network mgmt environment * Establish and maintain relationship with clients and suppliers such as Cisco, Juniper and LEC. * Responsible in handling the support of VZ Business Frame Relay, MPLS, ATM , Private line and IP Networks. Utilized network performance monitoring tools and test equipment to identify and correct impairments on the VZB network * Responsible to perform end to end trouble isolation and repair on physical layer to include T1, 56k, Frac-T1 and Multi-Meg data circuits within Managed Network Solutions Operations Group. * Monitor performance bandwidth of Verizon customer and recommended possible solution. * Provide advance technical support to customer base , subscribing to a wide range of products and services * Evaluate client's requirements and make proposal on network design that could handle voice, data and system application. * Detect anomalies and performance issue to bring resolution for customer full satisfaction. Show less



Digital Telecommunications Philippines Inc (DIGITEL)

• Network Data Engineer

  • Oct 2003 - Jul 2007

  Quezon City, Philippines *Responsible for planning, implementation, installation and configuration of DigitelOne Data Communication network facility that includes Leased Line (JNA), Frame Relay (ASCEND) ,ATM networks (ALCATEL), MPLS (Huawei), OSN-SDH (Huawei) facility, ALCATEL DSLAM and administration with management of these network elements * Ensures manageability of all data equipment from the vendor-supplied NMS ans/or commissioning of new data nodes with routine database back up *Support Sales Team and… Show more *Responsible for planning, implementation, installation and configuration of DigitelOne Data Communication network facility that includes Leased Line (JNA), Frame Relay (ASCEND) ,ATM networks (ALCATEL), MPLS (Huawei), OSN-SDH (Huawei) facility, ALCATEL DSLAM and administration with management of these network elements * Ensures manageability of all data equipment from the vendor-supplied NMS ans/or commissioning of new data nodes with routine database back up *Support Sales Team and Customer Application Support on their proposal to client *Coordinates with International Carrier/Operator like MCI Worldcom, HKT-Reach, Access International, ASIA NETCOM(Singapore) and Asia Global Crossing for activation, restoration and maintenance of IPL and gateway links *Provisions additional bandwidth capacities between nodes for network improvement and IPL service.Schedules network maintenance such as software upgrades, trunk re-grooming and/or facility cutover activities *First line troubleshooting for DIA(Dedicated Internet Access) customers via Cisco/Huawei access and collaborating w third party vendor/on site engineer in fault isolation, analysis and restoration of service. Show less