Experience

SmartIMS

• Information Technology & Services
• 1 - 100 Employee

• Information Technology Contractor

  • Mar 2023 - Present

  Omaha, Nebraska, United States IT Help Desk on assignment Use SCCM Load and build Laptops Clean/reset laptops



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Package Handler

  • Aug 2022 - Mar 2023

  Omaha, Nebraska, United States Package handler/ loader for UPS



Intrado

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Solutions Specialist

  • Jun 2022 - Jan 2023

  Omaha, Nebraska, United States Jobs Abuse Associate: Review content for fraudulent activity



Ubiquity

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tech Support Specialist/Customer Support Engineer

  • Jun 2018 - Jun 2021

  OMAHA, NE

• Merch Services Tech Support SpecialIST

  • Nov 2016 - Jun 2018

  OMAHA, NE



POS Tech Agent/Help Desk

• First data corporation

  • May 2014 - May 2016

  Member of Point Of Sale Terminal Support team. Assist with File building, downloads, troubleshooting of terminal systems.



Oriental Trading Company, A Berkshire Hathaway Company

• United States
• Retail
• 500 - 600 Employee

• Personalization Coordinator

  • Feb 2014 - Apr 2014

  Greater Omaha Area Multiple positions. Trained for dispatch, packaging,, Crossed trained for customer service if needed



TAK Communications

• Dispatch Specialist

  • Jul 2013 - Jan 2014

  Greater Omaha Area



WEST

• Customer Service Manager

  • Feb 2013 - Jul 2013

  Omaha



TPG Telemanagement, Inc

• Measurement Analyst

  • Jun 2012 - Feb 2013

  Greater Omaha Area Quality control of multiple business phone calls, analyze employee/customer interaction and produce results for business implementation



Griffin Pipe Products

• Casting Dept-Utilities

  • May 2010 - Feb 2012

  Miscellaneous tasks, bundled pipe, paint booth, sort deck, spigot washer, grinder, and quality control. Skim ladle of extra iron slag, prepare ladle to pour into casting machine, stock supplies. Operate hot metal crane, scale, trough and casting machine. Clean pipes, monitor After Furnace and clean dust bins



Advanced Services Inc

• General Laborer

  • Jan 2009 - Jan 2010

  Temporary work assignments to companies such as ConAgra Foods, BSM Chicken.



Fort Western Outpost

• Inbound Customer Service Rep

  • Jan 2009 - Jan 2009

  Inbound call and Internet requests for company catalog



Wellness Life Systems

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Support Rep

  • Jan 2008 - Jan 2009

  Inbound/outbound calls for shipment and refill of medical products. Fax/follow up requests for shipments



Ebenezer AME Church

• Performing Arts
• 1 - 100 Employee

• Percussionist/Choir director

  • Jan 2008 - Jan 2009

  Playing/teaching music to the choir



Cargill Meat Solutions

• Production worker

  • Jan 2007 - Jan 2008

  General Assembly Line Rack Pusher Pushed rack of products to the production line, and kept daily log of temperature readings QA Tech Log and test meat products and kept HCAAP records



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• CSR-1

  • Jan 2005 - Jan 2007

  Inbound calls for phone service, cancellations, billing, upgrades, and troubleshooting



DST Systems

• United States
• Information Technology & Services
• 700 & Above Employee

• Corporate Securities Rep

  • Jan 2002 - Jan 2005

  Inbound calls for stock transfer agent Equiserve