Experience

Kooy Brothers Equipment Ltd.

• Canada
• Manufacturing
• 1 - 100 Employee

• Parts Sales Specialist

  • Mar 2020 - Present

  · Front facing customer specialist locating necessary parts for equipment · Respond to and handle customer inquiries, requests, and concerns in a timely manner, over the phone, email, and in person. · Deal with a variety of clientele from residential to commercial independent owners to municipal corporations · Technically proficient in the use of software on parts lookup · Thorough understanding of principles relative to a dealership environment · Knowledgeable of construction and agricultural industries · Prioritize tasks and delegate when required · Develop and maintain strong relationships and provide excellent customer service



Strongco

• Canada
• Construction
• 200 - 300 Employee

• Parts Sales Specialist

  • Oct 2017 - Mar 2020

  · Facilitated the sale of construction parts to multi-national corporations, private corporations, crown agencies, and municipalities through different communication channels such as in person, emails and phone. · Communicated with customers to ensure smooth sales process and transaction · Demonstrated determination and reliability by working during weekends and holidays · Displayed problem-solving skills by effectively working under pressure and handle challenging situations · Inspired and motivated others to deliver high quality work · Technically proficient SAP System, VDN system and ECC software



Markham Mitsubishi

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Dec 2016 - Oct 2017

  · Provided customer service and processed sales transactions over the counter and via telephone · Utilized REYNOLDS computer system containing customer database · Demonstrated accountability by receiving company goods, stocking inventory, organizing incoming shipment and processing merchandise for delivery · Fully responsible and bondable for company vehicle and other resources · Demonstrated flexibility and determination by driving for long periods of time delivering merchandise to various body shops · Facilitated vehicle service appointments by assigning customers to technicians and resolving customer vehicle complaints