Christopher Cook
Support Engineer at RS2 Technologies- Claim this Profile
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English -
Topline Score
Bio
Credentials
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A+
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CCNA
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Experience
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Access It! by acre security
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United States
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Computer and Network Security
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1 - 100 Employee
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Support Engineer
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Jun 2012 - Present
• Install, maintain and optimized Access Control software manufactured in house • Microsoft SQL Server maintenance in thousands of locations • Provided 24/7 on-call support for departmental software and hardware issues • Tested and deployed core applications software update, documented bugs • Designed, implemented and enhanced the utilization of policies and procedures for ticketing system • Reorganized and expanded the online knowledge base • Embraced and studied new technologies, enabling the organization to retire legacy architecture and beta test upcoming applications • Expanded the technician role to assist with manager-level tasks • Configured and improved software and hardware to maximize production output
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Whirlpool Corporation
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United States
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Manufacturing
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700 & Above Employee
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Support Engineer
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Dec 2010 - Apr 2012
• Demonstrated knowledge in Networking and computers by performing setup and maintenance • Investigated needs of the users to better suit the company • Demonstrated knowledge in Networking and computers by performing setup and maintenance • Investigated needs of the users to better suit the company
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Staples
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United States
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Retail Office Equipment
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700 & Above Employee
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Store Manager
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Jan 2010 - Aug 2010
• Demonstrated leadership, technical, and sales experience in a retail environment • Asset and taught in-store technicians on how to better sales and computer repair • Demonstrated leadership, technical, and sales experience in a retail environment • Asset and taught in-store technicians on how to better sales and computer repair
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Helpdesk Technician
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Jan 2009 - Dec 2009
Demonstrated technical skills and adaptation by assisting customers with technical issues with products as well as various web pages. Demonstrated technical skills and adaptation by assisting customers with technical issues with products as well as various web pages.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Field Technician
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Aug 2005 - Oct 2008
Demonstrated knowledge in computers and networking as work was performed both in home and in store to fix technical issues with workstations, servers, and networking equipment. Demonstrated knowledge in computers and networking as work was performed both in home and in store to fix technical issues with workstations, servers, and networking equipment.
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Education
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2010 -
DeVry University
Computer Science, Computer Science
Community
