Commercial Director

• Sep 2023 - Present

Principle Consultant & Head of Client Acquisition

• Feb 2023 - Present

Commercial Director

• Jul 2023 - Sep 2023

Head of Sales - R&D Tax Credits

• Nov 2022 - Mar 2023

Group Head of Sales & Marketing

• Oct 2021 - Nov 2022

Responsible for all aspects of sales & marketing strategy and implementation Responsible for all aspects of sales & marketing strategy and implementation

Group Head Sales & Marketing

• Oct 2021 - Oct 2022

As the Group Head of Sales & Marketing for the BC&A Chartered Accounting Group & R&D Tax Services, I am responsible for the design, planning and implementation of sales & marketing strategies for all of the organisations within the group utilising all digital and traditional channels and routes to market. Responsible for the creation and implementation of full 360 sales process, delivering 700% growth within the first full financial year, including but not limited too onboarding and… Show more As the Group Head of Sales & Marketing for the BC&A Chartered Accounting Group & R&D Tax Services, I am responsible for the design, planning and implementation of sales & marketing strategies for all of the organisations within the group utilising all digital and traditional channels and routes to market. Responsible for the creation and implementation of full 360 sales process, delivering 700% growth within the first full financial year, including but not limited too onboarding and delivering clients worth in excess of £1 million (invoiced value) within the first 12 months. Show less As the Group Head of Sales & Marketing for the BC&A Chartered Accounting Group & R&D Tax Services, I am responsible for the design, planning and implementation of sales & marketing strategies for all of the organisations within the group utilising all digital and traditional channels and routes to market. Responsible for the creation and implementation of full 360 sales process, delivering 700% growth within the first full financial year, including but not limited too onboarding and… Show more As the Group Head of Sales & Marketing for the BC&A Chartered Accounting Group & R&D Tax Services, I am responsible for the design, planning and implementation of sales & marketing strategies for all of the organisations within the group utilising all digital and traditional channels and routes to market. Responsible for the creation and implementation of full 360 sales process, delivering 700% growth within the first full financial year, including but not limited too onboarding and delivering clients worth in excess of £1 million (invoiced value) within the first 12 months. Show less

Senior Sales Manager

• Jul 2020 - Sep 2021

Aerial Direct is a leading independent provider of telecommunications and the largest direct business partner of O2 in the UK. Key Role & Responsibility: Identifying new business prospects, utilising a multi-channel approach, with a full 360 degree sales cycle from prospecting through to conversion. Specialising in all aspects of negotiation and tender preparation, alongside c-level presentations and negotiations for full unified telecoms and mobile needs. Aerial Direct is a leading independent provider of telecommunications and the largest direct business partner of O2 in the UK. Key Role & Responsibility: Identifying new business prospects, utilising a multi-channel approach, with a full 360 degree sales cycle from prospecting through to conversion. Specialising in all aspects of negotiation and tender preparation, alongside c-level presentations and negotiations for full unified telecoms and mobile needs.

Business Development Manager

• Dec 2016 - Jan 2018

Talk Intelligence are an advanced B2B multi-channel Agency experienced in all areas of appointment and lead generation and delivering solid ROI for all of our clients. Our approach to telemarketing activities have one thing in mind… what is it we need to do to deliver for our clients and help them achieve ROI? What do we do? By engaging directly with prospects on the phone, we are able to uncover valuable intelligence about your target audience, including current… Show more Talk Intelligence are an advanced B2B multi-channel Agency experienced in all areas of appointment and lead generation and delivering solid ROI for all of our clients. Our approach to telemarketing activities have one thing in mind… what is it we need to do to deliver for our clients and help them achieve ROI? What do we do? By engaging directly with prospects on the phone, we are able to uncover valuable intelligence about your target audience, including current challenges, motivations and requirements. We’ll then draw on this to create a compelling and engaging proposition that clearly demonstrates your USP's, makes you stand out against competitors and win new business as a result. We differ from the vast majority of telemarketing companies wherein our focus is purely on that of quality of delivery as opposed to simply just quantity of opportunities, 100 marginally qualified opportunities will not convert into 100 sales, whereas, 50 fully qualified, sales ready opportunities from Talk Intelligence can deliver in excess of 60-70% conversion into sale. How do we do this? We agree (prior to any dialling commencing) a strict quality criteria that each appointment must adhere to in order for us to deliver the best opportunity for closed business and ultimately return on your investment. Show less Talk Intelligence are an advanced B2B multi-channel Agency experienced in all areas of appointment and lead generation and delivering solid ROI for all of our clients. Our approach to telemarketing activities have one thing in mind… what is it we need to do to deliver for our clients and help them achieve ROI? What do we do? By engaging directly with prospects on the phone, we are able to uncover valuable intelligence about your target audience, including current… Show more Talk Intelligence are an advanced B2B multi-channel Agency experienced in all areas of appointment and lead generation and delivering solid ROI for all of our clients. Our approach to telemarketing activities have one thing in mind… what is it we need to do to deliver for our clients and help them achieve ROI? What do we do? By engaging directly with prospects on the phone, we are able to uncover valuable intelligence about your target audience, including current challenges, motivations and requirements. We’ll then draw on this to create a compelling and engaging proposition that clearly demonstrates your USP's, makes you stand out against competitors and win new business as a result. We differ from the vast majority of telemarketing companies wherein our focus is purely on that of quality of delivery as opposed to simply just quantity of opportunities, 100 marginally qualified opportunities will not convert into 100 sales, whereas, 50 fully qualified, sales ready opportunities from Talk Intelligence can deliver in excess of 60-70% conversion into sale. How do we do this? We agree (prior to any dialling commencing) a strict quality criteria that each appointment must adhere to in order for us to deliver the best opportunity for closed business and ultimately return on your investment. Show less

Business Development Manager

• Jul 2016 - Nov 2017

Business Development Manager

• Sep 2011 - Dec 2016

Really are new business generation experts, a direct marketing agency who work with clients across all sectors to create new opportunities for them to sell. Aligned with both marketing and sales, Really B2B deliver clients' business growth objectives through planning, prescribing and executing accountable marketing strategies that are measured by sales. Our process is simple, we understand our client's issues and use our knowledge, experience and skill to provide a smart… Show more Really are new business generation experts, a direct marketing agency who work with clients across all sectors to create new opportunities for them to sell. Aligned with both marketing and sales, Really B2B deliver clients' business growth objectives through planning, prescribing and executing accountable marketing strategies that are measured by sales. Our process is simple, we understand our client's issues and use our knowledge, experience and skill to provide a smart profitable solution. Whether this is a requirement for new client acquisition, targeting a new sector or market, converting existing leads, retention, cross-sell or up-sell. We work closely with our business partners Lead Forensics. Lead Forensics is an innovative and highly sophisticated Digital Marketing tool relaying simplistic yet crucial information regarding the Business Visitors to your Company website. If you're business works in a B2B market then this software will feedback to you missed new business opportunities by showing a list real time of businesses who are in the market and browsing for your products and services, whilst also highlighting exactly what their unique business needs are at this time. Show less Really are new business generation experts, a direct marketing agency who work with clients across all sectors to create new opportunities for them to sell. Aligned with both marketing and sales, Really B2B deliver clients' business growth objectives through planning, prescribing and executing accountable marketing strategies that are measured by sales. Our process is simple, we understand our client's issues and use our knowledge, experience and skill to provide a smart… Show more Really are new business generation experts, a direct marketing agency who work with clients across all sectors to create new opportunities for them to sell. Aligned with both marketing and sales, Really B2B deliver clients' business growth objectives through planning, prescribing and executing accountable marketing strategies that are measured by sales. Our process is simple, we understand our client's issues and use our knowledge, experience and skill to provide a smart profitable solution. Whether this is a requirement for new client acquisition, targeting a new sector or market, converting existing leads, retention, cross-sell or up-sell. We work closely with our business partners Lead Forensics. Lead Forensics is an innovative and highly sophisticated Digital Marketing tool relaying simplistic yet crucial information regarding the Business Visitors to your Company website. If you're business works in a B2B market then this software will feedback to you missed new business opportunities by showing a list real time of businesses who are in the market and browsing for your products and services, whilst also highlighting exactly what their unique business needs are at this time. Show less

Head Of New Business & Client Services

• Sep 2011 - Dec 2016

The first of a new generation of telemarketing and telesales agencies Market Makers specialises in delivering targeted lead generation, marketing automation and appointment setting for established, new and growing businesses across the UK and the world. As the Head Of New Business & Client Services within MarketMakers I Take ownership of the monthly, quarterly & annual sales plan for Telemarketing Operations (TO), including all financial, operational, customer satisfaction and quality… Show more The first of a new generation of telemarketing and telesales agencies Market Makers specialises in delivering targeted lead generation, marketing automation and appointment setting for established, new and growing businesses across the UK and the world. As the Head Of New Business & Client Services within MarketMakers I Take ownership of the monthly, quarterly & annual sales plan for Telemarketing Operations (TO), including all financial, operational, customer satisfaction and quality metrics, and take appropriate remedial actions as required. I manage the relationships between the organisation, Clients and Partners alike, evaluating performance through analysis of reporting against agreed metrics and taking corrective action when necessary. Oversee continuous improvement and associated action plans, and monitor ongoing Service Level Agreement (SLA) conformance. I also address wider business and strategic opportunities with the Directors on a quarterly & annual basis. A large part of my role is to ensure that the managing of accounts is fully compliant with legal and regulatory guidelines, and regularly review contractual obligations with clients ensuring a transparent understanding from both parties. I manage budgets effectively (fixed and variable costs). Overseeing the normal payment process (purchase orders, invoicing, etc.). Ensuring we receive invoices within agreed terms, whilst monitoring headcount levels to ensure they are sufficient to achieve contracted service delivery.

Client Director

• Sep 2011 - May 2014

I originally joined the team as an Account Executive and through a series of promotions now hold a senior role within the business as a Client Manager. As a Client Director within the MarketMakers team. I specialise in B2B sales and marketing campaigns with specific focus on lead generation and appointment setting. I run several campaigns liaising with clients and senior management teams. It is my responsibility to maintain client communication, and satisfaction ensuring they are fully… Show more I originally joined the team as an Account Executive and through a series of promotions now hold a senior role within the business as a Client Manager. As a Client Director within the MarketMakers team. I specialise in B2B sales and marketing campaigns with specific focus on lead generation and appointment setting. I run several campaigns liaising with clients and senior management teams. It is my responsibility to maintain client communication, and satisfaction ensuring they are fully aware of all aspects of their campaigns this includes full weekly debriefs, campaign reporting and negotiations for campaign renewals. I have a variety of different sized clients, from nationally based to large multinational organisations ranging from Small and Medium enterprises to Large Enterprises including FTSE 100 and Fortune 500 companies.

Client Manager

• Sep 2011 - Nov 2013

As a Client Manager within the Market Makers team. I specialise in B2B sales and marketing campaigns with specific focus on lead generation and appointment setting. I run several campaigns liaising with clients and senior management teams. It is my responsibility to maintain client communication, and satisfaction ensuring they are fully aware of all aspects of their campaigns this includes full weekly debriefs, campaign reporting and negotiations for campaign renewals.

Senior Account Manager

• Aug 2012 - Feb 2013

As a Senior Account Manager within the Market Makers team. I specialise in B2B sales and marketing campaigns with specific focus on lead generation and appointment setting. I run several campaigns liaising with clients and senior management teams. It is my responsibility to maintain client communication, and satisfaction ensuring they are fully aware of all aspects of their campaigns this includes full weekly debriefs, campaign reporting and negotiations for campaign renewals.

Account Manager

• Jul 2011 - Aug 2012

As an Account Manager within Market Makers I was tasked with running my own accounts reporting into the Direct Marketing Manager. Throughout this time I worked closely with our Integrated marketing agency Really B2B and our IP tracking software company Lead Forensics, running some of the company's most successful and long term accounts.

Account Executive

• May 2011 - Jul 2011

I was originally brought into Market Makers as an Account Executive. The company's usual progression time frame runs between 6-8 months. I was able to progress into an Account Management role within 6 weeks of joining the business. I was tasked upon joining to work on two key accounts. I was able to make an immediate and substantial impact on to both quality and level of appointments and leads. This led to a subsequent renewal of business and a significant re-investment into Market Makers.

Credit Advice and Identity Theft Protection Consultant

• Jul 2007 - Sep 2010

On behalf of: Royal Bank of Scotland, NatWest, Ulster Banking, Ticketmaster, Lloyd's TSB, Experian and CallCredit. Communications executive handling clients' accounts and working with other businesses such as UK insurance ltd and green flag to offer clients the best rates on their benefit schemes. I personally took event bookings and worked very closely with Ticketmaster and several London box offices to ensure clients received the best seats for the best price. I increased my awareness… Show more On behalf of: Royal Bank of Scotland, NatWest, Ulster Banking, Ticketmaster, Lloyd's TSB, Experian and CallCredit. Communications executive handling clients' accounts and working with other businesses such as UK insurance ltd and green flag to offer clients the best rates on their benefit schemes. I personally took event bookings and worked very closely with Ticketmaster and several London box offices to ensure clients received the best seats for the best price. I increased my awareness of financial institutions such as the FSA and FOS and have expanded on my communications and customer service skills. I was also placed on the new premium product for Lloyd's TSB called ID Aware. I was chosen from a pool of over 400 agents for my exceptional customer service skills and had to complete an accreditation course with CallCredit recognised by all the financial services. Affinion International are the only external body to ever hold these certifications outside of the credit referencing agencies. My roles included credit report analysis and retention and objection handling whilst on calls. During my employment within the Lloyds TSB team I held the highest sales and retentions figures throughout the department. Show less On behalf of: Royal Bank of Scotland, NatWest, Ulster Banking, Ticketmaster, Lloyd's TSB, Experian and CallCredit. Communications executive handling clients' accounts and working with other businesses such as UK insurance ltd and green flag to offer clients the best rates on their benefit schemes. I personally took event bookings and worked very closely with Ticketmaster and several London box offices to ensure clients received the best seats for the best price. I increased my awareness… Show more On behalf of: Royal Bank of Scotland, NatWest, Ulster Banking, Ticketmaster, Lloyd's TSB, Experian and CallCredit. Communications executive handling clients' accounts and working with other businesses such as UK insurance ltd and green flag to offer clients the best rates on their benefit schemes. I personally took event bookings and worked very closely with Ticketmaster and several London box offices to ensure clients received the best seats for the best price. I increased my awareness of financial institutions such as the FSA and FOS and have expanded on my communications and customer service skills. I was also placed on the new premium product for Lloyd's TSB called ID Aware. I was chosen from a pool of over 400 agents for my exceptional customer service skills and had to complete an accreditation course with CallCredit recognised by all the financial services. Affinion International are the only external body to ever hold these certifications outside of the credit referencing agencies. My roles included credit report analysis and retention and objection handling whilst on calls. During my employment within the Lloyds TSB team I held the highest sales and retentions figures throughout the department. Show less