General Manager

• Feb 2023 - Present

General Manager

• May 2022 - Dec 2022

- Took over the newly opened Lincoln Commons location and created SOPs and made considerable changes to streamline and address operational inefficiencies. - Hired and developed an entirely new core team and focused on giving them the proper training and tools to be self-reliant and highly productive team members. - Played a pivotal role in the launch of a new and improved menu: R&D’d a new menu item, worked closely with the COO and executive chef on updating and simplifying recipes and prep procedures. - Launched and successfully maintained FOODA operations to help bring in additional revenue and increase average weekly sales by $2-3K. - Decreased labor by over 40% by making smart scheduling decisions, cross-training the team to be multi-functional, and focusing on training to improve productivity. Show less

Head Coach

• Mar 2021 - May 2022

- Managed a low performing store during the height of covid and saw sales grow by over 300% within 6 months to become the busiest downtown location by making smart hiring decisions, focusing on properly training current and new staff, and providing stable, quality service to guests. - Beat plan ebidta for Q3 and Q4 of 2021 by 13.5% and 8.9% respectively even though I was unable to hit aggressive sales plan for both quarters by effectively managing prime cost and controllable costs. - Became the only certified training store within 3 months of management and oversaw the training of 5 coaches in a span of 3 months.- Chosen as area champion who works in tandem with the area leader to help support with new monthly rollouts.- Won numerous company-wide contests that tracked specific metrics such as overall increase in customer app usage and having the highest customer satisfaction and accuracy scores. Show less

Assistant Head Coach

• Jun 2020 - Mar 2021

- Took over a struggling, low volume store and worked in tandem with the Head Coach to bring numbers in line and rebuild the whole team from the ground up. - Within three months: increased sales by over 25%, decreased labor from 37% to 23.6% and COGS from 36% to 29%, saw controllable profit increase from 3% to 30%- Earned recognition and cash bonus for achieving a 98% result on ecosure and maintaining strong store metrics- Was asked to transfer to high volume location (4M+) to identify key issues and create an action plan - Focused on creating more structure for stability and consistency, increasing team morale, and food quality/safety- In charge of accurately forecasting sales and writing effective schedules for the leadership team and over 40+ team members to make sure the restaurant needs were met while also staying in line with labor. Show less

Culinary/Training Manager

• Oct 2018 - Apr 2020

- Operated and managed at four separate locations with annual sales ranging from 3.5-5.5M+ - Part of the NRO team for the Lincoln Park location; heavily involved in training and setting up operational plan for the restaurant - Responsible for writing both FOH/BOH schedules based on store needs and budget goals; brought labor down by more than 15% within 3 months of opening - Actively worked to bring COGS down from 33% to 24% within 3 months by constantly monitoring and adjusting order/prep pars and training staff on proper portioning and prep pocedures to minimize waste - Focused on cross-training all employees on at least one other station, as well as, identifying and developing high potential employees Show less

General Manager

• Apr 2017 - Sep 2018

- Oversaw entire operation for an upscale dinner-only sushi restaurant doing 2.5M+ in revenue, including scheduling, p&l analysis, and payroll - Worked with chef/owner to develop cost-control strategies to lower annual food cost by 4% - Grew annual sales by 36% during first year of management, in part by creating a new stream of revenue from launching a catering operation in partnership with local boutique hotels - Oversaw entire operation for an upscale dinner-only sushi restaurant doing 2.5M+ in revenue, including scheduling, p&l analysis, and payroll - Worked with chef/owner to develop cost-control strategies to lower annual food cost by 4% - Grew annual sales by 36% during first year of management, in part by creating a new stream of revenue from launching a catering operation in partnership with local boutique hotels

Assistant General Manager

• Jan 2014 - Apr 2017

- Assisted the GM with p&l analysis and setting weekly and monthly sales goals - Oversaw training operations for all new and current FOH staff members - Assisted the GM with p&l analysis and setting weekly and monthly sales goals - Oversaw training operations for all new and current FOH staff members