Christopher Chauve
Technical Support Professional Manager at Paragone (ex MakeMeReach) at paragone.ai- Claim this Profile
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Bio
Credentials
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Facebook Marketing Consultant - Bronze
FacebookJan, 2019- Nov, 2024
Experience
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Paragone by Perion
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United States
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Advertising Services
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1 - 100 Employee
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Technical Support Professional Manager at Paragone (ex MakeMeReach)
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Sep 2020 - Present
Operational management of the technical support team.Building new, better processes to handle the customers' inquiries.Migrated Trello to JIRA to better handle technical issues and connect with the R&D in one place.
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Technical Account Manager at Paragone (ex MakeMeReach)
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Jun 2016 - Aug 2020
Client facing support to help them using the solution (Zendesk, then Salesforce, then Intercom).Technical support: gathering logs, reproducing issues, debugging the platform's code to see what's broken or not, checking the database entries, doing API calls on partner networks...In charge of technical integration between us and third party partners such as Adjust, Appsflyer, Eulerian, Zapier...In charge of making tagging plans for users willing to implement/fix their tracking on their websites. Also in charge of implementing the tagging plan, on demand.Managing the public helpcenter's documentations. Show less
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ShidyGames
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Computer Games
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Founder at ShidyGames
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Mar 2016 - Present
Solo game dev adventure. Currently working on Space Escape, a 2D side scrolling space shooter with customization possibilities, for Android. More projects are under the hood! Solo game dev adventure. Currently working on Space Escape, a 2D side scrolling space shooter with customization possibilities, for Android. More projects are under the hood!
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IDEMIA
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France
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Software Development
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700 & Above Employee
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Technical Support Agent for SaaS Products at Idemia (ex Safran Morpho)
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Mar 2013 - May 2016
Creation and optimization of the actual support activity processes. Installation and configuration of a JIRA and JIRA Service Desk to enhance the support capabilities. Client-facing (T1) and technical support (T2) for standalone installations or SaaS use of our softwares. Management of widely distributed communications regarding potential downtimes or incidents. SharePoint, FTPS and HTTPS access management for end-users to enable them to review the private knowledge base, download latest versions of their softwares or upload crash dumps and logs for technical support investigations. Creation of quarterly reports of activity (incidents, maintenance, SLAs, use of the software, etc) for invoicing purposes. Creation of internal KPI reports to keep track of our support performance. Show less
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Consort Group
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France
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IT Services and IT Consulting
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700 & Above Employee
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RSA SecurID Management and Support at SFR
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Jan 2011 - Feb 2013
Management of RSA SecurID tokens.VPN access management through CiscoSecure ACS.Active Directory accounts management for external employees.Ticketing done via BMC Remedy ARS.Training of new team members.Making of technical documentations to cover the activity.Automation of exploitation tasks done through AutoIT (Windows GUI scripting language).
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Technical Support Agent at Renault
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Sep 2010 - Dec 2010
Help users with the switch of their email service (from Outlook Express to 2003).Manage email archives conversion between .dbx and .pst.Manage user software subscriptionsTechnical check of the users' computers on demand
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Education
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2010 - 2010
SQLI Institute
Baccalauréat, Maintenance Informatique et Réseaux -
2008 - 2009
Lycée Val de Murigny
Baccalauréat, Sciences et Techniques Industrielles -
2006 - 2007
Lycée Val de Murigny
BEP, Métiers de la Production Mécanique Informatisée
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