Experience

Pacific Unity Insurance Solutions, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Account Manager LIC # 4107802

  • Feb 2021 - Sep 2021

  Roseville, CA, United States Continually showing reliability, enthusiasm and a proactive problem solving at the individual and team levels. Prepared to learn in a fast-paced environment and meet customer service issues head on through tactful solutions. Trained to have a working knowledge of basic insurance principles while building trusted relations with our clients and agency partners.



PowerSchool

• United States
• E-Learning Providers
• 700 & Above Employee

• Strategic Development Representative

  • Dec 2020 - Feb 2021

  Folsom, California, United States Strategized to find, develop and create new business opportunities for the sales team. Responsible for internally coordinating the leads developed and ensuring each lead has a high - quality customer service experience. Organized daily workflow to prioritize all efforts against PowerSchool’s key objectives. Lastly, was responsible for managing prebuilt personalized reports and communicating to the manager the progress against your efforts.

• Customer Success Manager

  • Aug 2020 - Dec 2020

  Team West Served as the identified PowerSchool point of contact who provides dynamic account management for award-winning K-12 software systems. Coordinates all assigned contract renewals, which include working directly with customers and internal team players to ensure timely and accurate execution. Positively impact retention and renewal rates through proactive account management and customer advocacy.



SolarEdge Technologies

• Israel
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Tier 1 Tech Support

  • Sep 2019 - May 2020

  Continually demonstrate characteristics that promote a customer focus and team orientation. Listen to, understand, identify and resolve the expressed concerns of the customer. Embody a technical focus, leveraging personal aptitude for analysis and problem solving while fully utilizing the internal knowledge base and CRM system(s).



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Area Manager

  • Mar 2019 - Jan 2020

  Proactively engaged the customer to align the company’s objective and consistently obtain sales targets. Evaluate customers’ needs and build a productive partnership that starts with trust and met with loyalty. Direct communication line with consumers to understand their individualized needs.



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Leadership Program Team Member

  • Dec 2018 - Mar 2019

  Granite Bay, California Shifted leadership to influence a high-production environment and execute effectively. Learned to lead an organization from vision, full scope understanding, key performance indicators, and completion. Contributed to the process of making business systems more efficient as well as, business units more effective.



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• Stay-at-home-Dad

  • Jun 2015 - Nov 2018

  Roseville, California Inspired personal character formation and stretched every effort to embody virtues such as; compassion, respect, courage, equity, and self-control. Cultivated a safe and encourage-able environment for my children on a daily basis that supported a healthy family structure.



Grand Canyon University

• United States
• Higher Education
• 700 & Above Employee

• Full-Time Grad Student

  • Sep 2014 - Dec 2015

  Phoenix, Arizona Area Online environment that established an unwavering work ethic of managing a heavy workload, special projects, and group projects with efficiency. Held this opportunity with the mentality of a full-time job, determined to accomplish excellence of defined performance standards.



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Production Control Analyst

  • May 2010 - Mar 2014

  McClellan, California Problem solved to address production issues, evaluated and ensured a course of action and secured buy-in from all relevant parties. Partnered with functional departments and gathered information to drive production. Led interdepartmental planning in order to create optimal customer service and satisfaction.



Koinonia

• United States
• Individual and Family Services
• 100 - 200 Employee

• Client Coach

  • Jun 2007 - Nov 2008

  Loomis, California To maintain a program-centric environment that emphasizes personal responsibility, respect & safety. To listen, asses & communicate information to the benefit of the client(s) & the fulfillment of program terms. To challenge, encourage & influence clients toward behavioral change & habit modification.