Christopher Chamberlain
Support Analyst II at ProStratus- Claim this Profile
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English Native or bilingual proficiency
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Bio
Credentials
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ACE
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MCITP
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MCP
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MCSA
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MOS
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Experience
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ProStratus
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United States
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Information Technology & Services
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1 - 100 Employee
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Support Analyst II
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Jul 2023 - Present
Assisting users with technical issues, troubleshooting software or hardware problems and providing solutions to ensure a smooth operation of systems or applications. Documentation, communicate with other teams and contribute to improving users over all experiences.
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IT Manager / Team Lead
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Nov 2019 - Aug 2023
Provide technical guidance, assign tasks and ensure the teams productivity and efficiency. Help Desk Management. Collaborate with other departments, manage projects, resolve escalated issues and contribute to the overall IT strategy of the organization. Effective communication, leadership and technical expertise.
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Ohio Valley Surgical Hospital - Onsite Systems Analyst
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Apr 2019 - Nov 2019
- Consult with managers to determine the role of the IT system in an organization- Research emerging technologies to decide if installing them can increase the organization’s efficiency and effectiveness- Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile- Devise ways to add new functionality to existing computer systems- Design and develop new systems by choosing and configuring hardware and software- Oversee the installation and configuration of new systems to customize them for the organization- Conduct testing to ensure that the systems work as expected- Train the system’s end users and write instruction manuals Show less
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ORBAdoc
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Troy, OH
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President / Analytic Consultant
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Jan 1997 - Present
- Manager of software development and implementation, administration and maintenance of end-user accounts, electronic document development, and identification and resolution of operating systems issues. - Handled permissions and access rights, creation of user drives, email accounts, department drives, security and distribution group, and development and maintenance of active directory and Intel advanced customer support. - Dealt with OS/400 and iSeries-based applications, version upgrades of OS/400 and McKesson, and forms mapping, cloud operations, maintenance and integration. - Performed New Product Understanding and Transition Services, Development and Project Management, and support of sales, calls, vendor relations, technical operations, and of complex applications. - Provided support to network administrators with application installation, recommendations, testing, and process improvements, to business users with effective utilization of applications and information technology and to HIM/Medical Records Department with imaging, design of committee forms, and electronic medical record mapping, manipulation and procedures. Show less
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Data Analyst / Developer / Database Administrator
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Mar 2018 - Oct 2018
- Data configuration and creation of SQL queries for retrieval of information from current data platforms. - Technical documentation and management of standard operating procedures. - Data normalization to ensure data is able to be migrated to a newly created Virtual Database environment. - Planning and development of new VDB’s, as well as troubleshooting any issues on behalf of end users. - Data configuration and creation of SQL queries for retrieval of information from current data platforms. - Technical documentation and management of standard operating procedures. - Data normalization to ensure data is able to be migrated to a newly created Virtual Database environment. - Planning and development of new VDB’s, as well as troubleshooting any issues on behalf of end users.
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HR Associates - Under Contract to Crane Pumps & Systems
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Dayton, Ohio Area
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Technical Document Specialist
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Jun 2017 - Oct 2017
- Perform data collection of critical parameters from existing manufacturing process instructions and convert the data into a format compatible with import into the database - Instrumental in maintenance, storage, cataloging and retrieval of company documents. - Act as the liaison in providing technical documentation support services for management, planning and coordination. - Tasked with document security, assigning access and for removing and destroying obsolete documents. - Perform data collection of critical parameters from existing manufacturing process instructions and convert the data into a format compatible with import into the database - Instrumental in maintenance, storage, cataloging and retrieval of company documents. - Act as the liaison in providing technical documentation support services for management, planning and coordination. - Tasked with document security, assigning access and for removing and destroying obsolete documents.
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Interim Information Systems Operations Manager
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Mar 2017 - Apr 2017
- Administered and maintained information technology systems including PC and LAN equipment as well as performed operations functions for hardware, software and voice/data network solutions. - Purchased, installed, and maintained life-cycle of PCs, servers and LAN network connectivity equipment. - Contributed towards local administration and operations functions in accordance with standards, policies and procedures. - Coordinated and directed the activities of volunteers and staff in cross-organizational and cross-functional teams; oversaw daily operations of the IT area, including training and development of Information Security policies and procedures. - Monitored the performance of the company’s desktop infrastructure and made suggestions for improving efficiency. - Field tickets and phone support requests in a timely manner. - Be able to answer questions relating to desktops, laptops, tablets, peripherals, mobile devices, software, email, web. - Manage and troubleshoot computer hardware and software. - Maintain open communication with end users and management. - Provides regular status updates/reports to IT Team for documentation or escalation. - Perform other IT-related duties/projects as directed by the IT Team. - Maintain inventory of hardware and supplies. - Install, configure, administer and support desktop hardware and software. - Contributed towards local administration and operations functions in accordance with standards, policies and procedures. Show less
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OneBridge (Formerly SmartIT) - Under Contract to CareSource
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Dayton, Ohio Area
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Senior Data Analyst
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Jul 2016 - Oct 2016
- Developed clear and well-structured analytical plans and analyzed large data-sets in an SQL environment to include analyzing administrative data, insurance, billing claims, and other data-sets. - Created Source to Target Mappings as well as worked with business analyst to gather requirements. - Identified and quantified data issues within the organization and assisted in the development plans to resolve data issues. - Developed clear and well-structured analytical plans and analyzed large data-sets in an SQL environment to include analyzing administrative data, insurance, billing claims, and other data-sets. - Created Source to Target Mappings as well as worked with business analyst to gather requirements. - Identified and quantified data issues within the organization and assisted in the development plans to resolve data issues.
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Mental Health Services for Clark and Madison Counties, Inc.
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Springfield, Ohio
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Senior Data Analyst
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Dec 2014 - Jan 2016
- Efficiently managed software development and implementation, administration and maintenance of end-user accounts, electronic document development and identification, and resolution of operating systems issues.; Designed tables, storing procedures, views and functions. - Entered data by using several software applications, compiled, and analyzed data for various data sets, and monitored the validity and integrity of data for quality improvement. - Developed Crystal Reports and wrote applications to interface with SQL databases; wrote and tested code. Show less
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Stefanini Brasil
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IT Services and IT Consulting
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700 & Above Employee
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Project / Business Systems / Operations Analyst II
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Oct 2013 - Mar 2014
- Performed project management in terms of vendor relations, budget manipulation, hardware and software installation and maintenance and technical data mapping. - Delivered support to managers and customers and conducted mortgage technology fraud management. - Identified opportunities and provided innovative solutions focused on improving efficiency of business processes and providing modernization consolidation efforts. - Performed project management in terms of vendor relations, budget manipulation, hardware and software installation and maintenance and technical data mapping. - Delivered support to managers and customers and conducted mortgage technology fraud management. - Identified opportunities and provided innovative solutions focused on improving efficiency of business processes and providing modernization consolidation efforts.
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Mercy Health (Formerly Catholic Health Partners)
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Springfield / Cincinnati, Ohio
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IT Business Systems Analyst - Revenue Cycle
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Oct 2000 - May 2013
- Investigated and assessed new IT software projects and initiatives to support maintenance and improvement of existing Microsoft Based Systems. - Determined opportunities for the enhancement of business processes efficiency and inspected existing applications for necessary modifications to meet changing user requirements. - Successfully conducted negotiations with clients to collect requested business requirements and established collaboration with development and implementation teams. - Participated in IT-project steering committees to involve in the design phase of new IT software development projects, prepared Business Requirement Documents and vendor relations, and produced technical documentation for existing and new applications. - Delivered assistance with regular on-call Help Desk rotation within CMHP/CHP regions, supported HIM/Medical Records department in imaging, committee forms, and electronic medical record manipulation and procedures. Show less
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Education
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1993 - 1995
Wright State University
Communication, General -
1990 - 1992
Clark State Community College
Communication, General -
1988 - 1990
Springfield Clark County Joint Vocational School
Mechanical Engineering - Cad/Cam, CAD/CADD Drafting and/or Design Technology/Technician -
1987 - 1990
Springfield North High School
High School Graduate -
Adobe Virtual Academy
ACE - Adobe Certified Expert, ACE – Acrobat 5.0 -
Bluechip
MCP – Microsoft Certified Professional, MCP – Troubleshooting Windows XP Operating Systems -
Certiport
MOS - Microsoft Office Specialist, MOS – Microsoft Office 2003 / 2007 -
New Horizons
MCITP - Microsoft Certified Information Technology Professional, MCITP – Windows Client (Windows 7) -
Prometric
MCSA - Microsoft Certified Solutions Associate, Windows 7
Community
