Information Technology Specialist

• Oct 2019 - Present

Information Technology Specialist III

• Aug 2018 - Oct 2019

Sole technician for CASCOM HQ (Commanding General, CMD Staff, and over 1200 other systems/users). Primary point of escalation contact for SCOE G6. Monitor network and system performance and troubleshoot as required. Write, Test and debug PowerShell scripts and Batch files used for copying programs to computers, system inventory, profile management and/or Windows Services management. Research and create or update documentation for conventional technical processes. Provide advice and assistance concerning computer software and/or equipment specifications and resolve issues involving conflicting requirements. Analyze and remediate computers for IAVA compliance. Review and update security documentation for Network computers. Show less

Information Technologist III

• Jul 2018 - Aug 2018

CONTRACTING COMPANIES: Free AllianceInformation Technology Specialist III, Jul 2018 – Present (2 Months)Lead for 4 employees on Ordnance Campus (2467 systems across 27 buildings). Provided leadership to, training of and mentorship for 4 contracting employees. Monitored network and system performance and troubleshoot as required. Provided advice and assistance concerning computer software and/or equipment specifications and resolve issues involving conflicting requirements. Wrote, Tested and debugged PowerShell scripts and Batch files used for copying programs to computers, system inventory, profile management and/or Windows Services management. Wrote and submitted perform reviews weekly for all employees to comply with policy. Researched and created or updated documentation for conventional technical processes. Show less

Computer Systems Analyst Tech III

• Nov 2012 - Jul 2018

CONTRACTING COMPANIES: CSRA, CAELUM and Free Alliance Information Technology Specialist III, Jun 2015 – Jul 2018 (3 Years) Lead and sole technician for (ALU) BLDG 12500 (1500 systems across 36 classrooms).  Provided network registration of client equipment into the current installation software/asset management application.  Wrote, Tested and debugged PowerShell scripts and Batch files used for copying programs to computers, system inventory, profile management and/or Windows Services management.  Trouble-shot and resolved user/client standard application/configuration problems via remote control or onsite at user locations.  Performed preventive maintenance to maintain current Army configuration, service pack, patch, and security fix and virus definition standards.  Coordinated standard system image configuration changes with the SCCM Image Team.  Provided guidance to desktop services technicians, assigned users, and peers.  Installed, configured and maintained desktop applications to ensure reliability.  Researched and created or updated documentation for conventional technical processes. Show less

Training NCO

• Nov 2012 - Jan 2016

SFC assigned to the 80th Command (IT) – was Training NCO and Unit Prevention Leader. Coordinated all unit training (i.e. APFT, Weapons Qualification, Mandatory Classes). Maintained all training support materials and records. Prepared materials for advising the unit commander on unit mobilization posture and requirements. Provided the information required for the unit status report. Attended all unit training meetings. During annual training periods, provided assistance and guidance in the preparation for and execution of unit training. Entered all training related data into DTMS for tracking purposes. Show less

Computer Systems Specialist (25B30)

• Aug 2003 - Jan 2016

Information Technology Specialists have the great responsibility of maintaining, processing and troubleshooting military computer systems and operations. Duties performed by Soldiers in this MOS include: Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. Performs input/ output data control and bulk data storage operations. Transfers data between information processing equipment and systems. Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software. Restores equipment to operation by replacement of line replaceable unit (LRU). Installs, operates, performs strapping, restrapping, PMCS and unit level maintenance on COMSEC devices. Assists in the design, preparation, editing, and testing of computer programs. Drafts associated technical documentation for program reference and maintenance purposes. Modifies existing application packages using application and operating system software and appropriate computer language commands and files. Configures information processing equipment into required operating configurations. Performs senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems. Compiles production report data and quality control information. Assists less experienced soldiers in the installation, operation, and maintenance of information processing equipment. Writes, analyzes, edits, tests, and modifies computer programs. Drafts program operation manuals and technical program requirements documents. Troubleshoots software using established debugging procedures. Show less

Information Technology Specialist II

• Nov 2012 - May 2015

CONTRACTING COMPANIES: AFMS, CSC, CSRA Information Technology Specialist II, Nov 2012 to May 2015 (2 years 6 Months) Installed and performed repairs to hardware, software, and peripheral equipment, following design and installation specifications for 23rd QM BDE, SJA, and Post Retention (2000 systems across 27 buildings).  Resolved connectivity and user issues through problem resolution for over 2000 people across 27 different buildings on Fort Lee. Kept 23rd BDE at 95% operational status for 3 straight years.  Inventoried, modified and deleted Active Directory users and computers.  Trouble-shot and resolved user/client standard application/configuration problems via remote control or onsite at user locations.  Maintained local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.  Coordinated standard system image configuration changes with the SCCM Image Team.  Provided guidance to desktop services technicians, assigned users, and peers.  Installed, configured and maintained desktop applications to ensure reliability.  Monitored helpdesk tickets activities in a customer support workflow system. Utilizing TrackIt® and Remedy®.  Researched and created or updated documentation for conventional technical processes. Show less

Information Technology Specialist II

• Aug 2004 - Dec 2009

Provided Supervisory management of all Virginia Information Technology Association Customer Care Center (VCCC) professionals daily Enforced standard operating procedures and responded to escalated customer questions/complaints Prescribed daily work schedules that maximized phone and email coverage Using Active Directory, managed user accounts of over 80,000 employees Provided “1st level”, telephonic and remote connection troubleshooting and problem solving on all aspects of computer usage (networking, email, applications, passwords, etc.) Acted as liaison between computer users and second level technicians when problems were escalated above the Customer Care Center Show less

Information Technology Specialist II

• Apr 2004 - Aug 2004

Used Active Directory to managed user accounts of over 80,000 employees Provided “1st level”, telephonic and remote connection troubleshooting and problem solving on all aspects of computer usage (networking, email, applications, passwords, etc.) Acted as liaison between computer users and second level technicians when problems were escalated After promotion to ITSII (Information Technology Specialist II): Provided supervisory management of all VITA Customer Care Center (VCCC) professionals daily Enforced standard operating procedures and responded to escalated customer questions/complaints Prescribed daily work schedules that maximized phone and email coverage Show less

Information Technology Specialist I

• Aug 2003 - Apr 2004

Worked on the VDOT (Virginia Department of Transportation) Information Service desk in the Central Building downtown Richmond, VA. Integral to the successful integration of VDOT into the VITA (Virginia Information Technology Associations) support network Using Active Directory, managed user accounts of over 10,000 employees across two different domains Provided “1st level”, telephonic and remote connection troubleshooting and problem solving on all aspects of computer usage (networking, email, applications, passwords, etc.) Acted as liaison between computer users and second level technicians when problems were escalated Show less

Contractor

• Mar 2003 - Jun 2003

Teaming partner for Getronics (a worldwide Technology Infrastructure managing company) during the LAN Remediation Project for Wachovia Securities in Richmond, Virginia Removed Token Ring cards and installed Ethernet cards for over 2000 Desktops and Laptops across three different buildings in the Richmond, VA area. Installed Ethernet device drivers and reconfigured TCP/IP (Transfer Control Protocol / Internet Protocol) settings to ensure proper connection to new network Reconfigured Internet Lan Connections to ensure proper security when accessing the Internet Installed Hewlett Packard Network Printers utilizing HP Jet-Direct over TCP/IP Show less