Experience

Deacon Industrial Supply Company, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Branch Manager

  • Oct 2014 - Present

  Camp Hill Pa Direct supervision of all warehouse, shipping, facilities and inventory at the branch. Participate in external relations as required to develop vendor and customer relations. Operate and maintain the branch facility in a profitable and efficient manner, including, hire and/or fire employees, develop and provide ongoing training of all direct reports, maintain equipment necessary in the operation of the branch. Maintain and monitor all state and federal regulations as it pertains to the… Show more Direct supervision of all warehouse, shipping, facilities and inventory at the branch. Participate in external relations as required to develop vendor and customer relations. Operate and maintain the branch facility in a profitable and efficient manner, including, hire and/or fire employees, develop and provide ongoing training of all direct reports, maintain equipment necessary in the operation of the branch. Maintain and monitor all state and federal regulations as it pertains to the branch. Evaluate the most efficient layout and storage methods, systems to code and number locations. Maintain and schedule all branch shipping requirements to include all maintenance of the fleet. Schedule the most efficient pick-up and delivery of material from vendors. Monitor each branch personnel’s activities giving detailed evaluation of performance. Negotiate and oversee all contract work from outside firms for building maintenance Show less



Industrial Piping Systems, Inc

• United States
• Wholesale
• 1 - 100 Employee

• Branch Manager

  • Aug 2011 - Oct 2014

  Williamsport, Pennsylvania Area Started as inside sales handling some of IPS' top customers, moved into Branch Manager to our second distribution branch, Williamsport, and its two remote locals State College and Scranton. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Identifying problems, creating solutions and determining a course of action. Ensuring that all policies, procedures, and practices are followed… Show more Started as inside sales handling some of IPS' top customers, moved into Branch Manager to our second distribution branch, Williamsport, and its two remote locals State College and Scranton. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Identifying problems, creating solutions and determining a course of action. Ensuring that all policies, procedures, and practices are followed. Serving as liaison between other partnered branches, facilitating “cohabitation” success in those branches. Enhancing company profitability, service success, and growth by forming long term and solid relationships with customers and vendors

• Inside Sales Representative

  • Oct 2007 - Aug 2011

  York, Pennsylvania Area



PARIS COMPANIES

• United States
• Banking

• Sales Representative

  • May 2004 - Oct 2007

  Harrisburg, Pennsylvania Area Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Collaborated with colleagues to exchange selling strategies and marketing information. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. Used networking opportunities to create successful, on-going business relationships.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Representative

  • 2003 - 2004

  Harrisburg, Pennsylvania Area



MacIntosh Linen & Uniform Services

• Branch Manager

  • Sep 1992 - Mar 2002

  Harrisburg, Pennsylvania Area Hired for Penn Linen and Uniform Service as branch manager and through several company mergers and acquisitions. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations… Show more Hired for Penn Linen and Uniform Service as branch manager and through several company mergers and acquisitions. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Generated and distributed daily reports and order acknowledgments to appropriate personnel Show less