Experience

EasyWorkforce Software

• United States
• Software Development
• 1 - 100 Employee

• Onboarding Specialist

  • Oct 2023 - Present

  Miramar, Florida, United States An onboarding specialist tasked to provide in-depth support and train for mastery of the software. - Senior level support assistance. - End user training for large organizations. - Installation assistance, data retrieval, and data backup in SQL. - Data migration from a installation to a cloud based environment. - Documentation of various troubleshooting methods as well as the creation of help guides. - In-house training for team members. - Quality assurance tests for… Show more An onboarding specialist tasked to provide in-depth support and train for mastery of the software. - Senior level support assistance. - End user training for large organizations. - Installation assistance, data retrieval, and data backup in SQL. - Data migration from a installation to a cloud based environment. - Documentation of various troubleshooting methods as well as the creation of help guides. - In-house training for team members. - Quality assurance tests for numerous portions of software. - Developing object oriented methods to export data through code in both Javascript and Python.

• Technical Support Specialist II

  • Feb 2021 - Oct 2023

  Miramar, Florida, United States Supported many forms of hardware as well as cloud and installed software. - Senior level support assistance. - Installation assistance, data retrieval, and data backup in SQL. - Documentation of various troubleshooting methods as well as the creation of help guides. - In-house training for team members. - Quality assurance tests for numerous portions of software. - Developing object oriented methods to export data through code in both Javascript and Python.



Amazon

• United States
• Software Development
• 700 & Above Employee

• FC Associate

  • Oct 2018 - Jan 2020

  Opa-locka, FL This job consists of data analysis to make sure customer shipments to arrive at their destinations in a timely manner. ● Troubleshooting associate hardware and software issues while under time constraints. ● Data analysis for inventory evaluation, report documentation, and root cause identification. ● Collaboration as a team member to quickly resolve associate barriers. ● Meeting deadlines in a fast paced environment through educated decision making.