Experience

Adam&Eve Clothing Company

• Costa Rica
• Retail
• 1 - 100 Employee

• Co Owner

  • May 2009 - Present

  Increase sales and ensure efficiency. Managing stock levels and making key decision about stock control. Analyzing sales figures and forecasting future sales volumes to maximize profits. Analyzing and interpreting trends to facilitate planning. Ensuring standards for quality and customer service. Responding to customer complaints and comments. Organizing special promotions, displays and other events. Maintaining awareness of market trends in the retail industry, understanding forthcoming customers initiatives and monitoring what local competitors are doing. Show less



Urbanizaciones del Poniente A.R. Ltda.

• Sales and Marketing Manager

  • Feb 2005 - May 2009

  Planning and execution of sales and marketing strategy. Carrying out promotional activities with different project development sponsors. Sales proposals submissions, follow up and negotiation with customers. Sales team supervision, teamwork with brokers and realtors to ensure more sales opportunities and General Management assistance and support to identify critical customer issues and other business opportunities. Achievements:  Project development strategic plan design and Sales Department restructuring. The recommendations resulted in an increase of house/condo sales and profitability as of the year’s second quarter .  Visiting customers control development and follow up to determine the most effective advertising media, focusing on a greater use of the internet and printed mass media.  Negotiation with real estate businesses related, stimulating sales and establishing promotional packages for customers who purchased a condo.  Project development web site improvement, enhancing web site traffic results and increasing sales by attracting new foreign customers.  Maximizing the number of visits to the development by increasing the number of local signs.  Sales force training in negotiation techniques, sales, objections, and customer service. Sales protocol design as a tool for salespeople. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• New Products Development – Brand Manager (2003 - 2005)

  • Jun 2003 - Aug 2005

  New products development. Internal and external marketing communication strategy implementation.Developing promotional activities with customers. Sales and Operation departments support. Interactingwith the Regional Operation (Puerto Rico, Dominican Republic and Belize) and U.S. headquarters.Achievements: Effective implementation of advertisement campaigns and direct marketing for the Business RegisterDirectory. Business Register Directory restructuring, promoting and increasing book usage among potentialcustomers and users, allowing the Company to commercialize a more reliable product with accurateand updated information. Developing the Go Guide Distribution Strategy, achieving a 200% of coverage and book penetration. Organizing and implementing Verizon’s participation in advertising fairs, expositions, and other events, developing brand positioning among users and potential customers. Sales training for product comprehension / characteristics and benefits of the Business Register, GoGuide, and Neighborhoods guides. Developing and implementing the marketing plan for Verizon’s operation in Belize, exceeding more than a 15% the sales objectives established for the 2004-2005 term. Show less

• Customer Service Senior Executive (2000 - 2003)

  • Jul 2000 - Jun 2003

  Planning, organizing and coordinating activities for teamwork and sales. Taking care and resolvinginquiries from customers, regarding their telephone directory advertisements. Customer negotiations for errors in their advertisement and situations related to customer dissatisfaction. Direct work with sales representatives.Achievements: Coordinating customer visits with sales representatives for brand promotion and conflict solving assistance, achieving significant cost savings for the company. Effective negotiations with customers due to inconveniences and problems within theiradvertisements. Cases resolved efficiently and effectively according to the objective number of cases solved per day,achieving a 100% of immediate response to customers and customer satisfaction. Recovering more than 50 accounts canceled due to customer dissatisfaction. Show less