Experience

Fairport Yacht Support

• United States
• Maritime Transportation
• 1 - 100 Employee

• Compliance Coordinator

  • Jan 2023 - Present



YATCO

• United States
• Maritime Transportation
• 1 - 100 Employee

• Account Manager

  • Jun 2019 - Jan 2023

  • Identify and qualify prospective clients through sales and marketing activities (on-site meetings, telephone and email campaigns, software demonstrations, networking events and client referrals). Track all client communications including phone calls, emails, meetings, sales quotes, business proposals, support issues, etc. and provide weekly sales reports. Consistently exceed monthly sales goals. • Launch aggressive YATCO Membership expansion efforts by attending all regional boat shows… Show more • Identify and qualify prospective clients through sales and marketing activities (on-site meetings, telephone and email campaigns, software demonstrations, networking events and client referrals). Track all client communications including phone calls, emails, meetings, sales quotes, business proposals, support issues, etc. and provide weekly sales reports. Consistently exceed monthly sales goals. • Launch aggressive YATCO Membership expansion efforts by attending all regional boat shows, participating/sponsoring major yachting organization events (IYBA, CYBA, YBAA, U.S. Superyacht Association), organizing YATCO events for clients and selling sponsorship opportunities. • Secure major advertisers for the YATCO PROBOOKS & SHOWBOOK for Fort Lauderdale, Miami and Palm Beach boat shows. Collaborate with design team regarding ad specs, artwork deadlines, etc. • Up sell current accounts, generate sales proposals, provide training and excellent customer service. Assist with designing and maintaining custom built websites and SEO (search engine optimization). Show less • Identify and qualify prospective clients through sales and marketing activities (on-site meetings, telephone and email campaigns, software demonstrations, networking events and client referrals). Track all client communications including phone calls, emails, meetings, sales quotes, business proposals, support issues, etc. and provide weekly sales reports. Consistently exceed monthly sales goals. • Launch aggressive YATCO Membership expansion efforts by attending all regional boat shows… Show more • Identify and qualify prospective clients through sales and marketing activities (on-site meetings, telephone and email campaigns, software demonstrations, networking events and client referrals). Track all client communications including phone calls, emails, meetings, sales quotes, business proposals, support issues, etc. and provide weekly sales reports. Consistently exceed monthly sales goals. • Launch aggressive YATCO Membership expansion efforts by attending all regional boat shows, participating/sponsoring major yachting organization events (IYBA, CYBA, YBAA, U.S. Superyacht Association), organizing YATCO events for clients and selling sponsorship opportunities. • Secure major advertisers for the YATCO PROBOOKS & SHOWBOOK for Fort Lauderdale, Miami and Palm Beach boat shows. Collaborate with design team regarding ad specs, artwork deadlines, etc. • Up sell current accounts, generate sales proposals, provide training and excellent customer service. Assist with designing and maintaining custom built websites and SEO (search engine optimization). Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Financial Credit Analyst

  • Jul 2018 - Jun 2019

  Effectively managed high volume of inbound and outbound customer calls. Daily proactive communication with prominent individuals, high value customers and business executives to enable spend volume on their accounts and solidify relationships. Collecting on high balance accounts of $30k or greater. Educating customers of their obligations, terms and conditions. Conducting detailed and intelligent financial discussions with customers to anticipate fiscal needs. Analyzing… Show more Effectively managed high volume of inbound and outbound customer calls. Daily proactive communication with prominent individuals, high value customers and business executives to enable spend volume on their accounts and solidify relationships. Collecting on high balance accounts of $30k or greater. Educating customers of their obligations, terms and conditions. Conducting detailed and intelligent financial discussions with customers to anticipate fiscal needs. Analyzing, negotiating and making profitable decisions that benefited both customers and American Express. Gathered and verified all required customer demographic information for privacy purposes. Accurately and effectively documented, researched and resolved customers issues. Demonstrating sensitivity, compassion, and empathy in difficult situations while still driving effective and efficient results. Show less Effectively managed high volume of inbound and outbound customer calls. Daily proactive communication with prominent individuals, high value customers and business executives to enable spend volume on their accounts and solidify relationships. Collecting on high balance accounts of $30k or greater. Educating customers of their obligations, terms and conditions. Conducting detailed and intelligent financial discussions with customers to anticipate fiscal needs. Analyzing… Show more Effectively managed high volume of inbound and outbound customer calls. Daily proactive communication with prominent individuals, high value customers and business executives to enable spend volume on their accounts and solidify relationships. Collecting on high balance accounts of $30k or greater. Educating customers of their obligations, terms and conditions. Conducting detailed and intelligent financial discussions with customers to anticipate fiscal needs. Analyzing, negotiating and making profitable decisions that benefited both customers and American Express. Gathered and verified all required customer demographic information for privacy purposes. Accurately and effectively documented, researched and resolved customers issues. Demonstrating sensitivity, compassion, and empathy in difficult situations while still driving effective and efficient results. Show less



Wyndham Destinations

• United States
• Hospitality
• 700 & Above Employee

• Collections Specialist

  • Sep 2015 - Apr 2018

  · Managed customer calls efficiently in a complex, fast-paced and challenging call center environment. · Spearheaded implementation of auto pay program for customers. · Utilized various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high value accounts. · Defused volatile customer situations calmly and courteously. · Served as a resource/subject matter expert to provide training to fellow team members · Managed customer calls efficiently in a complex, fast-paced and challenging call center environment. · Spearheaded implementation of auto pay program for customers. · Utilized various skip tracing techniques and collection strategies to locate right parties in order to negotiate payment arrangements on high value accounts. · Defused volatile customer situations calmly and courteously. · Served as a resource/subject matter expert to provide training to fellow team members



The Boca Raton

• Hospitality
• 500 - 600 Employee

• Marina Purser

  • Feb 2013 - Aug 2015

  Liaison between Resort and luxury yachting guests. Responsible for booking guests reservations and taking ownership of clients requests through the duration of their stay. Prepared contracts for fishing and sailing charters for individual guests of the Resort, Marina guests, and convention groups. Responsible for scheduling of Marina dockhands, Mizner's Dream II Captains and Mates for daily service. Monitored Timesaver programs to organize Marina labor hours. Responsible for maintaining safe… Show more Liaison between Resort and luxury yachting guests. Responsible for booking guests reservations and taking ownership of clients requests through the duration of their stay. Prepared contracts for fishing and sailing charters for individual guests of the Resort, Marina guests, and convention groups. Responsible for scheduling of Marina dockhands, Mizner's Dream II Captains and Mates for daily service. Monitored Timesaver programs to organize Marina labor hours. Responsible for maintaining safe and clean work/guest environment of Marina docks and surrounding areas. Show less Liaison between Resort and luxury yachting guests. Responsible for booking guests reservations and taking ownership of clients requests through the duration of their stay. Prepared contracts for fishing and sailing charters for individual guests of the Resort, Marina guests, and convention groups. Responsible for scheduling of Marina dockhands, Mizner's Dream II Captains and Mates for daily service. Monitored Timesaver programs to organize Marina labor hours. Responsible for maintaining safe… Show more Liaison between Resort and luxury yachting guests. Responsible for booking guests reservations and taking ownership of clients requests through the duration of their stay. Prepared contracts for fishing and sailing charters for individual guests of the Resort, Marina guests, and convention groups. Responsible for scheduling of Marina dockhands, Mizner's Dream II Captains and Mates for daily service. Monitored Timesaver programs to organize Marina labor hours. Responsible for maintaining safe and clean work/guest environment of Marina docks and surrounding areas. Show less